Xi (Joslyn) Zhang
Waterloo,ON
Summary
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
3
3
years of professional experience
Work History
Assisstant Store Manager
WEVE Inc.
09.2021 - Current
- Interviewing candidates for open positions and selecting top talent to join the team.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Operated the back stage efficiently, improving overall efficiency by 80% through effective organization and delegation of tasks in product selection and management.
- Led a team of seven and improved team morale by 100% through clear communication and empowering team members to take ownership of their work.
Marketing Intern
Qingdao Chengfei Culture Company
10.2022 - 06.2023
- Assisted in executing sales and marketing campaigns, which helped increase website traffic by 5% and generate $10000 in additional revenue
- Supported the sales team in developing and maintaining relationships with key customers, resulting in a 5% increase in repeat business.
Barista Shift Supervisor
Machi Machi
09.2021 - 11.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served consistent portions following recipes and control standards.
- Controlled food costs and managed inventory, monitored food preparation, production, and plating for quality control.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Education
Bachelor of Arts - Arts And Business; Psychology Minor
University of Waterloo
Waterloo, Ontario08.2023
Skills
- Mentoring and Coaching
- Pricing and Markdowns
- Resource Allocation
- Retail Operations
- Problem-Solving
- Product Promotion
- Business Management
- Decision-Making
- Attention to Detail
- Microsoft Office Suite
- Purchasing and planning
- Customer experience
- Operations
Other Information
Python, SQL, Advanced Excel, Microsoft Office, Chinese, English
Extracurricular Activities
Teaching Assistant, Business Management Course, 01/2018 - 03/2018
- Mentored more than 100+ students, improving their language and cultural proficiency through tailored instruction and cultural workshops. Volunteer,
United Way Great Toronto for Climb CN Tower, 11/2017
- Developed and executed a detailed plan for the volunteer team, resulting in a 100% increase in volunteer satisfaction and a 80% increase in overall volunteer engagement.,
- Maximized volunteer strengths through effective task delegation and organization.
- Led successful initiatives, including the hospitality and outreach sections, for a seamless volunteer experience.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Korean
Limited Working
French
Elementary
Timeline
Marketing Intern
Qingdao Chengfei Culture Company
10.2022 - 06.2023
Assisstant Store Manager
WEVE Inc.
09.2021 - Current
Barista Shift Supervisor
Machi Machi
09.2021 - 11.2021
Bachelor of Arts - Arts And Business; Psychology Minor
University of Waterloo
Similar Profiles
Ivan JovanovicIvan Jovanovic
Business Developer at Weve MediaBusiness Developer at Weve Media
Lauriell SmithLauriell Smith
Lead Server at Weve Got BrunchLead Server at Weve Got Brunch
LAURIELL SMITHLAURIELL SMITH
Waitress at Weve Got BrunchWaitress at Weve Got Brunch