SAMANTHA ABBOTT
St. Thomas
Summary
With over 10 years of experience in retail store management, a dedicated professional excelling in driving store sales, nurturing customer relationships, and optimizing store operations. Expertise lies in building successful sales teams by implementing effective culture and change management strategies to achieve sales goals and cultivate future leaders. Consistently prioritizes stakeholder satisfaction, ensuring a high level of contentment among all parties involved. Eager to contribute to a future employer\'s success by delivering career growth and a strong organizational return as a management professional.
Overview
11
11
years of professional experience
Work History
Assisstant Store Manager
TJX Canada
05.2023 - Current
- Build, maintain and foster strong relationships with management, associates and customers to sustain the highest level of customer satisfaction and in store experience for an average of 70 team members
- Embrace, strategize, communicate and achieve sales goals of 10% annual growth by sharing team targets and other financial/business information to key team members, while inspiring, coaching and directing behaviors that support a strong sales culture, team unity and achieve company goals
- Address immediate customer experience issues daily with gratitude, while maintaining company standards, procedures and maximizing opportunities to educate and elevate our teams potential.
Store Manager
Carters OshKosh
03.2018 - 04.2023
- Developed and maintained strong relationships with customers to ensure repeat business
- Streamlined store receiving and merchandising processes and procedures, resulting in a 25% increase in employee productivity and overall labour savings while consistently achieving sales targets
- Trained, lead, inspired, coached and developed a team of (up to 15) employees, resulting in strong positive team culture and morale through a pandemic and during key sales periods to achieve sales results with both changing and competing priorities from business demands and health standards.
Store Manager
Dynamite Group
10.2013 - 03.2018
- Exceeded sales targets during key business periods by ensuring consistent and first class customer service from each team member. This was driven by thorough product knowledge, targeted relationship building and garment outfit value presentations
- Engaged and displayed key sales behaviors, utilizing company values and standards, while coaching and guiding staff to deliver on sales targets, brand promises and strengthen our customer journeys
- Efficiently and consistently met merchandise standards for all expected store layouts to company standards, utilizing my eye for detail, while constantly being recognized for great presentation and colour blends.
Education
High School Diploma -
Arthur Voden Secondary School
St. Thomas, ON06.2002
Skills
- People Leader
- Customer Service and Engagement
- Problem-Solving
- Relationship Management
- Communicator
- Business Sales Development
Languages
English
Full Professional
Timeline
Assisstant Store Manager
TJX Canada
05.2023 - Current
Store Manager
Carters OshKosh
03.2018 - 04.2023
Store Manager
Dynamite Group
10.2013 - 03.2018
High School Diploma -
Arthur Voden Secondary School
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