Xavier Cortez
Napa
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Manager
Nekter Juice Bar Inc.
11.2023 - 07.2025
- Directed operational strategies to enhance store performance and customer satisfaction.
- Implemented training programs for staff, improving service quality and operational efficiency.
- Analyzed sales data to identify trends and optimize inventory levels across multiple locations.
- Coordinated marketing initiatives to boost brand visibility and drive foot traffic to stores.
- Collaborated with cross-functional teams to streamline processes and improve overall business operations.
- Oversaw financial performance, managing budgets effectively to maximize profitability in all districts served.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
General Manager
Nekter Juice Bar Inc.
01.2022 - 11.2023
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Developed training materials for staff onboarding and performance improvement.
- Implemented inventory management practices to reduce waste and optimize supply chain.
- Enhanced customer engagement through tailored promotions and community events.
- Streamlined scheduling processes to improve labor cost management and employee productivity.
- Fostered a positive work environment through team-building initiatives and recognition programs.
Groundsman
Wilder’s Tree Care
02.2021 - 11.2022
- Ensured safety and aesthetic quality by maintaining trees through removal, trimming, and securing.
- Executed tree care tasks using chainsaws, trimmers, and wood chippers effectively.
- Conducted routine maintenance on equipment to ensure optimal performance and longevity.
- Collaborated with team members to execute tree projects effectively and on schedule.
- Collaborated closely with supervisors on special projects requiring additional expertise or manpower, contributing to overall team success.
- Boosted safety on the property by identifying potential hazards and promptly addressing them.
Maintenance Assistant
Jeff’s Handyman Service
11.2021 - 01.2022
- Assisted in troubleshooting mechanical issues, enhancing operational efficiency and reducing downtime.
- Collaborated with team members to prioritize maintenance requests, improving workflow efficiency.
- Utilized hand tools and power tools effectively for various repair tasks, ensuring quality workmanship.
- Adapted quickly to changing priorities and worked efficiently under minimal supervision in fast-paced environment.
- Replaced worn or damaged parts to restore equipment functionality.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
Customer Service Representative
Target
08.2018 - 03.2020
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Handled cash transactions accurately and efficiently at checkout, ensuring smooth payment processes.
- Addressed customer complaints swiftly, aiming for satisfactory resolutions to improve service quality.
- Trained new staff on customer service protocols and operational procedures to ensure consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
General Studies
West Coast Baptist College
Lancaster, CAHigh School Diploma -
Hopewell Baptist Christian Academy
Napa CaSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Certification
Managers Food Handlers Card/Food Handlers Card
Timeline
District Manager
Nekter Juice Bar Inc.
11.2023 - 07.2025
General Manager
Nekter Juice Bar Inc.
01.2022 - 11.2023
Maintenance Assistant
Jeff’s Handyman Service
11.2021 - 01.2022
Groundsman
Wilder’s Tree Care
02.2021 - 11.2022
Customer Service Representative
Target
08.2018 - 03.2020
General Studies
West Coast Baptist College
High School Diploma -
Hopewell Baptist Christian Academy
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