Summary
Overview
Work History
Education
Skills
Relevantskillsandexperience
Positionobjective
Languages
Timeline
Generic

ABDUL HASSAN

Manotick,Ontario

Summary

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented manager with distinguished experience in QSR industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

15
15
years of professional experience

Work History

District Manager

Subway
05.2018 - 12.2019
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Generated financial and operational reports to assist management with business strategy.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.

Business owner

Sizzle n grill
09.2016 - 04.2018
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Prepared annual budgets with controls to prevent overages.
  • Researched target market to discover customer needs and analyze competitor trends.

Store manager/General manager

Subway
06.2009 - 08.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Sales

By-Express Courier Services
02.2007 - 01.2009
  • Boosted regional sales by developing and implementing effective sales strategies.
  • Increased group sales revenue by developing and implementing effective sales strategies.
  • Worked closely with sales representatives to ensure seamless transitions between pre-sales conversations and post-sales support activities.
  • Increased sales leads by developing and executing effective outbound sales strategies.

Sandwich artist

Subway
07.2004 - 09.2006
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Restocked and rotated stock in display case to mitigate stock loss.

Education

MBA - Business Administration

Manchester Metropolitan University
United Kingdom
07.2026

High School Diploma -

Bell High School
Ottawa, ON
01.2000

Skills

  • 15 Years experience in Management& Food Services
  • Key Strengths include Restaurant management, Inventory Control, Quality Assurance, Customer Support, reconciliation , Cash-flow Management and Supervisory Skills
  • Critical-thinker who has a keen eye for details, is a highly organized, efficient and skilled worker that works as well following directions from others as working in a leadership role
  • Takes pride in being reliable and punctual: job performance and WORK ethics valued and recognized by past employers through delegation of increased levels of responsibility in the workplace
  • Upholds high standard standards of job PERFORMANCE and brings excellent time management and prioritization skills to all workplaces
  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Attention to Detail
  • Goal Setting and Performance Metrics
  • Operations Management
  • Sales management
  • Customer Relations
  • Staff Development
  • Team Development
  • Financial Management
  • Multi-unit management
  • Action Plans
  • Decision-Making
  • Interpersonal Communication
  • Team Building Practices
  • Employee Scheduling
  • Operations Improvements
  • Team Leadership
  • Staff Management
  • Conflict Management
  • Sales Reporting
  • Leadership Development
  • Policies and Procedures
  • Workforce Development
  • Budget Management
  • Business Planning
  • Operations Oversight

Relevantskillsandexperience

Hired, trained and managed a staff of 200 employees including managers, Maintained inventory levels to insure company standards were met and reduced food cost by average 5%, labor cost by 10%, Managed customer concerns and questions, controlled company operations formula to meet franchise compliance, Controlling all aspects of the schedule to meet labour cost targets, Maintained daily cash reconciliation reports, Dealt with the public in a professional and courteous manner at all times while serving customers as well as to address concerns or resolve complaints effectively, Always accepted client feedback with a positive attitude, Monitored implementation of safe food handling and ensured all staff respected strict hygienic standards, Rotated stock levels in refrigerated storage areas by moving fresh produce to back, and discarded of sub and sandwich toppings that were past expired, Processed all cash, debit and credit purchases efficiently and made sure to provided accurate change, Handled all daily financial transactions including cash counts, as well as preparation and bank deposit drops, Maintained accurate business records pertaining to staffing levels and corresponding wages, daily and weekly sales, profits and expenditures, and entered corresponding data into computer system with accuracy and efficiency

Positionobjective

Management / Business Development

Languages

English
Native or Bilingual
Kurdish
Professional Working

Timeline

District Manager

Subway
05.2018 - 12.2019

Business owner

Sizzle n grill
09.2016 - 04.2018

Store manager/General manager

Subway
06.2009 - 08.2016

Sales

By-Express Courier Services
02.2007 - 01.2009

Sandwich artist

Subway
07.2004 - 09.2006

MBA - Business Administration

Manchester Metropolitan University

High School Diploma -

Bell High School

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ABDUL HASSAN