Xarra Steele

• Evaluated coverage accurately by interpreting insurance policy wordings and applying them to specific claim scenarios.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
• Negotiated favorable settlements with claimants to minimize financial risk for the company.
• Managed 100+ claims at any given time

• Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
• Prepared claims summaries for subrogation, bordereaux reports, and recovery reports for reporting to Lloyds of London
• Distributed claims to appropriate adjusters and examiners.
• Managed a high volume of glass claims.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Cross-sold insurance products to existing clients to reach sales targets.

Began training and was promptly laid off due to COVID-19.

• Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Established long-lasting relationships with clients through proactive communication and exceptional service.
• Provided quotes and promoted products for travel and vehicle insurance.