Xanthe Ramirez
Sun Valley
Summary
Highly motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
2018
2018
years of post-secondary education
Work History
Retail Supervisor
LA Zoo
Los Angeles
05.2025 - 11.2025
- Handled customer inquiries and resolved issues effectively.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised work of cashiers, training new team members and monitoring performance.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Coordinated restocks to keep retail displays organized and full for customers.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted and balanced registers.
Retail Associate/General Warehouse Associate
LA Zoo
Los Angeles
11.2023 - 05.2025
- Processed customer transactions efficiently at the LA Zoo gift shop.
- Stocked merchandise displays and ensured appealing presentation of products.
- Greeted customers in a friendly and professional manner.
- Maintained accurate cash register and balanced cash drawers daily.
- Organized backroom storage areas for efficient access to merchandise.
- Organized warehouse inventory for efficient retrieval and storage.
- Used hand pallet truck to transport heavy material within the facility.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Received and processed incoming orders, ensuring accuracy of information.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Utilized yellow dog scanner system to accurately track all goods entering or leaving the warehouse.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Education
General Education Development Diploma
Los Angeles, CaliforniaSkills
- Retail operations
- Team leadership
- Problem resolution
- Task delegation
- Cash handling oversight
- Scheduling and timekeeping
Timeline
Retail Supervisor
LA Zoo
05.2025 - 11.2025
Retail Associate/General Warehouse Associate
LA Zoo
11.2023 - 05.2025
General Education Development Diploma