VISHU SHARMA
Windsor,ON
Summary
Highly motivated and customer-focused professional with experience in retail supervision, seeking a Part-Time Day Operations Supervisor position at Ambassador Duty Free. Dedicated to providing exceptional customer service and driving store profitability through strategic management and staff development.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Supervisor
Aditya Birla Group
07.2023 - Current
- Supervised daily store operations, ensuring compliance with company policies and legal requirements
- Coached, developed, and disciplined store employees to enhance performance and maintain high service standards
- Managed inventory levels, ensuring the availability of merchandise to meet customer demand
- Implemented sales promotions and strategically displayed items to increase store profitability
- Established rapport with customers to identify and fulfill their current and future needs
- Ensured a safe and clean working environment for both employees and customers
- Resolved employee issues and customer complaints with effective problem-solving and decision-making skills.
Retail Sales Associate
Aditya Birla Group
- Provided excellent customer service by assisting customers with product selection and purchase decisions
- Maintained store organization, including stocking shelves, managing inventory, and ensuring a clean shopping environment
- Cross-trained in various store positions to provide support where needed during peak times
- Handled cash transactions and operated the point of sale (POS) system efficiently
- Strong desire to deliver exceptional customer service and contribute to store success.
Education
PG Diploma - Business
St. Clair College
07.2024
Master's - Sales & Retail Marketing
Chitkara University
01.2020
Skills
- Retail Operations & Cash Handling
- Retail Supervision
- Customer Service Excellence
- Inventory Management
- Sales Promotion & Merchandising
- Employee Development & Training
- Problem Solving & Decision Making
- Strong Communication & Organizational Skills
- Multi-tasking & Time Management
- Retail Operations
- Visual Merchandising
- Upselling and cross-selling
- Vendor Management
- Marketing and advertising
- Customer Service
Certification
- Excel Desktop (Microsoft 365)
- Certification of International Logistics
- WHMIS
- Certifications of Supply Chain Foundations: Project Management
Timeline
Retail Supervisor
Aditya Birla Group
07.2023 - Current
Retail Sales Associate
Aditya Birla Group
PG Diploma - Business
St. Clair College
Master's - Sales & Retail Marketing
Chitkara University
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