Summary
Overview
Work History
Education
Skills
Timeline
Generic

Apoorva Joshi

Lloydminster,AB

Summary

Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.

Overview

10
10
years of professional experience

Work History

Retail Supervisor

HUSKY GAS BAR
01.2022 - Current
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Entered and priced inventory to assist with efficient restocking.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Submitted reports to senior management to aid in business decision-making and planning.

Retail Sales Associate

HUSKY GAS BAR
01.2019 - 12.2021
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Informed customers of current store promotions to encourage additional sales purchases.

CENTRAL HEAD

KLOOF KIDS PRE SCHOOL
04.2015 - 01.2019
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.

Administrative Assistant

SHIVASHISH HIGH SCHOOL
05.2013 - 03.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.

Education

Bachelor of Commerce - Accounting

NATIONAL COLLEGE OF COMMERCE
AHMEDABAD
03.2013

Skills

  • Cash Register Operations
  • Strategic Business Initiatives
  • Retail Effectiveness
  • Operational Efficiency
  • Effective Working Relationships
  • Customer Service Management
  • Cash Handling and Reconciliation
  • Retail Industry Experience
  • Handling Complaints
  • Implementing Pricing Strategies
  • Problem Anticipation and Resolution

Timeline

Retail Supervisor

HUSKY GAS BAR
01.2022 - Current

Retail Sales Associate

HUSKY GAS BAR
01.2019 - 12.2021

CENTRAL HEAD

KLOOF KIDS PRE SCHOOL
04.2015 - 01.2019

Administrative Assistant

SHIVASHISH HIGH SCHOOL
05.2013 - 03.2015

Bachelor of Commerce - Accounting

NATIONAL COLLEGE OF COMMERCE

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Apoorva Joshi