Summary
Overview
Work History
Education
Skills
Timeline
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Wyatt Connors

Santa Cruz

Summary

Dynamic Shift Manager at O'Neill Surf Shop with a proven track record in employee training and customer service excellence. Skilled in cash handling and adept at resolving customer complaints, I am flexible with what positions I will work and am used to doing all different sorts of tasks that aren't necessarily part of the job description.

Overview

4
4
years of professional experience

Work History

Shift Manager

O'Neill Surf Shop
05.2023 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Ran weekly cash deposit's to the bank.

Busser

Johnny's Harborside
11.2021 - 05.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Assisted with hosting, food running, and dish washing when low staffed.

Sales Associate

O'Neill Surf Shop
08.2020 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Soquel High School
Soquel
05-2022

Bachelor of Arts - Business

California State Polytechnic University, Humboldt
Arcata
05-2026

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints

Timeline

Shift Manager

O'Neill Surf Shop
05.2023 - 09.2024

Busser

Johnny's Harborside
11.2021 - 05.2023

Sales Associate

O'Neill Surf Shop
08.2020 - 10.2021

High School Diploma -

Soquel High School

Bachelor of Arts - Business

California State Polytechnic University, Humboldt

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Wyatt Connors