ANINDITA ACHARJEE

Work History

Le Creuset

03.2025 - Current

Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Promoted a positive work environment through open communication and constructive feedback.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Kept employees operating productively and working on task to meet business and customer needs.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Cleo and Ricki's

04.2024 - Current

Greeted customers warmly and offered assistance.
Got reviews in Google for excellent customer service.
Professional upselling techniques.
Always fulfill the daily sales target.
Helped customers find and select products.
Kept work area clean, organized and free of clutter at all times.
Assisted customers with product selection to ensure customer satisfaction.
Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Creating good bonding with the customer and providing excellent customer service.
Coached junior staff members on best practices in sales techniques and closing deals.
Participated in brainstorming sessions to generate ideas for new product offerings and services.
Identified key decision makers within target accounts for strategic sales outreach efforts.
Adhered to company policies regarding pricing structures, discounts, returns, warranties.
Reviewed monthly sales numbers against goals set by management team and took corrective actions when necessary.
Took on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

Oh Canada

10.2023 - Current

Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Boston Pizza

09.2023 - 04.2024

Answered customer questions about hours, seating, and menu information.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.