WOW HANPHITAK
Victoria,BC
Summary
Dedicated and customer-focused hospitality management student with a strong background in the restaurant industry. Proven ability to provide exceptional guest service while maintaining a positive and professional demeanor. Efficiently manages multiple responsibilities in fast-paced environments. Passionate about enhancing hospitality operations and continuously expanding knowledge to create outstanding guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Thai Green Elephant Restaurant
02.2020 - Current
- Delivered exceptional customer service in a fast-paced restaurant, ensuring high guest satisfaction
- Resolved customer inquiries and issues promptly with strong problem-solving skills
- Efficiently managed orders, ensuring accuracy and timely delivery
Kitchen Helper
Thai Green Elephant Restaurant
12.2017 - 01.2020
- Assisted in food preparation, ensuring efficiency and quality in a high-volume kitchen
- Coordinated between front and back-of-house operations to streamline service
- Demonstrated excellent teamwork and adaptability, contributing to operational success
Education
Diploma - Hospitality Management
Camosun College
Victoria, BC06.2026
High School Diploma -
Victoria High School
Victoria, BC06.2019
Skills
- Exceptional customer service
- Analytical Problem-Solving
- Collaborative Teamwork
- Organizational Skills
- Time management
- Attention to detail
- Reliable and responsible
- Strong work ethic
Certification
- Serving It Right, 01/08/24
- Food Safe, 08/01/20
Languages
Thai
Native or Bilingual
English
Full Professional
Key Qualifications
- Six years of experience in the restaurant industry, delivering exceptional service and exceeding guest expectations.
- Strong ability to greet guests warmly, ensuring a positive and welcoming dining experience.
- Skilled in multitasking, including food preparation and customer service, in a high-paced restaurant setting.
- Proficient in processing orders and handling credit card transactions efficiently through POS systems.
- Highly organized and punctual, arriving early to prepare and set up for shifts.
Awards
Dunlop House Restaurant Award
Timeline
Server
Thai Green Elephant Restaurant
02.2020 - Current
Kitchen Helper
Thai Green Elephant Restaurant
12.2017 - 01.2020
Diploma - Hospitality Management
Camosun College
High School Diploma -
Victoria High School
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