Hi, I’m
Akpevweoghene Erica Ogodo
Surrey,BC
Summary
Adept at transforming customer interactions into lasting loyalty, critical thinking and active listening were leveraged to enhance satisfaction at The Spyce Republic. Expertise in data entry and content creation for Bethany Group of Schools significantly boosted engagement. Skilled in resolving complex issues, exceptional service is consistently delivered, driving positive outcomes
Overview
9
years of professional experience
Work History
The Spyce Republic
Customer-service-representative
06.2022 - 10.2024
Job overview
- Successfully navigated high-stress scenarios while maintaining professionalism under pressure and resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing customer loyalty and repeat business.
- Handled escalated calls efficiently, ensuring satisfactory resolutions for both customers and the company
- Responded to an average of 25 customer inquiries daily, improving response time and significantly enhancing customer experience.
- Achieved a conversion rate of 10% from leads to paying customers, generating a revenue increase of 15% in the second year.
Colemond
Sales/Customer Service Representative
12.2020 - 05.2021
Job overview
- Improved customer satisfaction by quickly resolving inquiries and complaints.
- Implemented a customer feedback system that led to a 25% increase in repeat purchase rates.
- Provided detailed information about products, ensuring clarity and understanding.
- Streamlined account management processes, achieving significant accuracy in customer records and a 15% decrease in account related enquiries.
Gilead Height Montessori Schools
Social Media Assistant
08.2015 - 04.2019
Job overview
- Created engaging content to keep social media channels updated and aligned with brand objective
- Developed over 30 high-quality visuals using graphic design tools for enhanced aesthetic appeal across all channels.
- Boosted customer engagement by regularly posting relevant and interactive content on various social media platforms.
- Managed content across Facebook and Instagram, achieving a consistent brand message that contributed to a 15% growth in follower engagement.
Education
British Columbia Institute of TechnologyBurnaby, BC
Certificate from Media Techniques And Marketing Communication
08-2026
Delta State UniversityDelta, Nigeria
Bachelor of Arts from English Language And Literature
09-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Communication
- Collaboration
Languages
English
Full Professional
Timeline
Customer-service-representative
The Spyce Republic
06.2022 - 10.2024
Sales/Customer Service Representative
Colemond
12.2020 - 05.2021
Social Media Assistant
Gilead Height Montessori Schools
08.2015 - 04.2019
British Columbia Institute of Technology
Certificate from Media Techniques And Marketing Communication
Delta State University
Bachelor of Arts from English Language And Literature
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