Wisdom Chidera Ukah
Hamilton,Ontario
Summary
Adept at enhancing customer satisfaction and resolving disputes, I leveraged critical thinking and service excellence at The Authentic Shirt Company. Skilled in product packaging and customer service, I consistently contributed to team targets and sales growth. My proactive approach and ability to multitask have been pivotal in achieving and exceeding employer expectations. passionate about providing top-tier customer service and ensuring efficient daily operations.
Overview
3
3
years of professional experience
Work History
Restaurant Associate
Praguerestaurant
11.2024 - 01.2025
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Customer Service Representative
The Authentic Shirt Company
01.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Associate
The Authentic Shirt Company
06.2022 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, None06-2026
Skills
- Strong multitasking
- Critical thinking
- Analytical Problem Solving
- Product Packaging
- Customer service
- Effective Time Allocation
- Service Excellence
Languages
English
Full Professional
Timeline
Restaurant Associate
Praguerestaurant
11.2024 - 01.2025
Customer Service Representative
The Authentic Shirt Company
01.2023 - 10.2024
Warehouse Associate
The Authentic Shirt Company
06.2022 - 08.2023
High School Diploma -
Mohawk College of Applied Arts And Technology
Similar Profiles
Kely AmaralKely Amaral
Houskeeper at Hamilton Continuing CareHouskeeper at Hamilton Continuing Care
Kalpana KalpanaKalpana Kalpana
Concierge Guard at Identigate Security ServicesConcierge Guard at Identigate Security Services
Minal PatelMinal Patel
Office Assistant at Safex Pest Control Inc.Office Assistant at Safex Pest Control Inc.