Harman Singh
Niagara Falls,ON
Overview
1
1
year of professional experience
Work History
Restaurant Associate
Casa Bonita Restaurant
Punjab, India
01.2022 - 01.2023
- Customer Service: Greeted and seated customers, ensuring a welcoming and friendly environment
- Provided menu recommendations and answered questions regarding ingredients and dietary restrictions
- Addressed customer complaints and resolved issues promptly to ensure satisfaction
- Order Management: Took accurate food and beverage orders and relayed them to the kitchen staff
- Monitored order status and ensured timely delivery of meals to customers
- Handled payment transactions, processed debit/credit payments, and maintained accurate cash handling
- Food Preparation: Assisted in food preparation and presentation, ensuring high standards of quality and hygiene
- Maintained cleanliness and organization of the kitchen and dining areas
- Adhered to all health and safety regulations to provide a safe dining experience for customers
- Team Collaboration: Worked closely with kitchen and waitstaff to ensure efficient service
- Participated in team meetings and contributed to improving service processes
- Assisted in training new employees on restaurant procedures and customer service standards.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
Education
Certified -
Licensed Barber
HS Hair Salon 01.2023
Office Administration – diploma -
Sheridan CCTT -Fort Erie
07.2024
Skills
- Partner engagement
- Staff management
- Retail cash management
- Problem-solving
- Strong communication
- Customer Service
- Customer service focus
- Food Safety
- Food Prep
- Food preparation assistance
- Food safety understanding
- Allergy awareness
- Financial Transactions
- Order taking accuracy
- Cash handling proficiency
- Adaptability to Change
- Safe Food Handling
- Customer Relations
- Teamwork and Collaboration
- Clear Communication
- Strong multitasking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Restaurant Associate
Casa Bonita Restaurant
01.2022 - 01.2023
Certified -
Licensed Barber
Office Administration – diploma -
Sheridan CCTT -Fort Erie