Winter Sabourin
Sudbury,ON
Summary
Results-oriented supervisor with experience in restaurant operations, known for effective communication and staff training. Adept at resolving customer complaints and fostering a collaborative team environment to drive service excellence.
Overview
3
3
Certifications
Work History
Supervisor
Harvey's Restaurant
Sudbury, ON
2022 - 2024
- Supervised daily restaurant operations to ensure smooth workflow.
- Coordinated staff schedules, optimizing coverage during peak demand.
- Communicated hourly tasks and food orders to team members during shifts.
- Trained staff on food safety and service standards.
- Resolved customer complaints promptly and professionally.
Team Member
Burger King Restaurant
Sudbury, ON
2018 - 2023
- Prepared food items ensuring quality and consistency to meet customer orders.
- Maintained inventory levels by restocking supplies and monitoring expiration dates to minimize waste.
- Steadily handled cash transactions accurately, processing payments efficiently to enhance customer experience.
- Earned a recognition certificate for exceptional skills in upselling 62 Apple Pies, 2 for $2 promotion, contributing to team sales during shifts.
Brand Ambassador
Sears Department Store
Sudbury, ON
2016 - 2017
- Coordinated promotional events and product displays to enhance brand visibility.
- Engaged customers by sharing product knowledge and brand stories, resulting in increased customer interest.
- Demonstrated merchandise features to enhance customer experience.
- Fostered positive relationships with customers through personalized service.
Guest Experience Leader
McDonald's Restaurant
Sudbury, ON
2013 - 2016
- Complete a pre-shift and post-shift checklist with daily reflection.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Assisted guests at self-serve kiosk to enhance their experience.
- Carry guest(s) meals to their table and display in a specific presentation.
- Ensured cleanliness and safety compliance across restaurant to maintain standards.
Education
Some College (No Degree) - Social Services
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON03-2026
High School Diploma -
Barrydowne College
Greater Sudbury, ON06-2018
Skills
- Team leadership and cooperation
- Employee training; Accountability to aid
- Customer relationship management
- Event coordination
- Strong communication knowledge
- Problem solving and conflict resolution
Certification
CPR & First Aid Training Certificate, Level C
Timeline
Supervisor
Harvey's Restaurant
2022 - 2024
Team Member
Burger King Restaurant
2018 - 2023
Brand Ambassador
Sears Department Store
2016 - 2017
Guest Experience Leader
McDonald's Restaurant
2013 - 2016
Some College (No Degree) - Social Services
Cambrian College of Applied Arts And Technology
High School Diploma -
Barrydowne College