Wing Chau
Scarborough,ON
Summary
Highly skilled manger experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and kitchen stuff Expert at providing exceptional customer service by quickly and energetically completing special requests.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
WEfusion grill and music bar
Scarborough , ON
01.2019 - 05.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Bachelor of Commerce - Economic & Management Science
Ryerson University
Toronto, ON10-2021
Some College (No Degree) - Google Data Analytics certificate
Coursea
Skills
- Point of Sale (POS) system operations
- Exceptional customer service
- Dining crew workflow optimization
- Quality Control
- Performance Improvement
- Relationship Management
- SQL
- Excel proficiency
- Tableau
Certification
- Google Data Analytics certficate
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Manager
WEfusion grill and music bar
01.2019 - 05.2023
Bachelor of Commerce - Economic & Management Science
Ryerson University
Some College (No Degree) - Google Data Analytics certificate
Coursea
- Google Data Analytics certficate
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