Wing Hei Toby Mak
Toronto,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Care Clinic Coordinator
Carefirst Seniors & Community Services Association
2021.02 - Current
- Coordinate the COVID-19, Cold, and Flu Assessment Centre through administrative and management tasks, ensuring the clinic runs as smoothly as possible
- Fill the role of staff vacancies when needed
- Assist clinics with registering patients into the EMR system
- Communicate with the Clinic staff to ensure information is transferred quickly and accurately
- Ensure everyone is wearing the appropriate PPE before entering the building and are following the proper precautionary measures
- Assist with the COVID vaccine distribution process by guiding patients towards the registration station and translate information to help patients better understand the process
- Assist with minor administration tasks like stapling booklets together, sending mail out to members, and notify staff members when their packages arrive
- Register and Screen patients via COVAX during vaccination events, also assisting with translation when patients do not know English
- Register and screen patients at COVID-19 assessment centres.
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
- Managed caseload to satisfy multiple patients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
PEER TUTOR
Canadore College of Applied Arts and Technology
2018.09 - 2020.08
- Help students understand and apply course concepts, provide a stress-free tutoring experience, increase student self-confidence and motivation, maintain the confidentiality of tutoring sessions.
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Campus Safety Walk Service
Canadore College
2017.09 - 2020.03
- Help and provide campus safety to students, staff, faculty or visitors to and from various places on campus, including classrooms, residences, and to parking lots
- Also conduct walks inside and outside the campus
- Report to the Security Officer on duty and follow all directions
- Process paperwork to keep track of walks performed
- Politely answer questions by phone and in person, by students, staff, faculty and the general public who use the buildings in the evenings.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
Flight Commander
Canadore Cadet Program
2019.07 - 2019.08
- Supervise the safety of cadets and follow procedures to make sure cadets are safe, fill out paperwork for record keeping in the event of an injury
- Attend meetings to update the superiors of the daily operations/events of the training centre, provide suggestions for the training centre
- Supervise, evaluate, and mentor Staff and Student Cadets under my command, help them grow as leaders and as senior cadets within an Air Cadet career.
Education
Advance Diploma - Aircraft Maintenance And Structural Repairs
Canadore College of Applied Arts And Technology
North Bay, ON08.2020
High School Diploma -
Dr. Norman Bethune Collegiate Institute
Toronto, ON2019
Skills
- Team Member Work within a team or independently, able to learn and work with different co-workers
- Customer Service Friendly, patient and polite with customers to service their needs/wants
- Work Ethics Hard working, dependable, punctual, safety cautious, trusting, and professional
- Self-motivation Self-starter and quick learner, eager to work, plan, and prioritize to complete tasks
- Critical Thinking Able to troubleshoot and find solutions to complete tasks/duties
- Knowledge Canadian Aviation Regulations, Human Factors, Airframe, Power Plant Systems
- Technology WINAir, Internet, Email, MS Office, Salesforce CRV, Quickbooks
- Operational Procedures
- Care Coordination
Certification
- Workplace Hazardous Materials Information System / Globally Harmonized System (WHMIS-GHS)
- Human Factors Training
- Aeronautical Restricted Radio Certificate
- Valid Canadian Passport
Additional Information
- 2019 – Brigadier General’s Challenge Coin
- 2016 – Margret Thomson Memorial Award
- 2016 - Long Service Medal, Royal Canadian Air Cadets
- 2015 - Top Flag Party Member Award, Royal Canadian Air Cadets
Timeline
Community Care Clinic Coordinator
Carefirst Seniors & Community Services Association
2021.02 - Current
Flight Commander
Canadore Cadet Program
2019.07 - 2019.08
PEER TUTOR
Canadore College of Applied Arts and Technology
2018.09 - 2020.08
Campus Safety Walk Service
Canadore College
2017.09 - 2020.03
Advance Diploma - Aircraft Maintenance And Structural Repairs
Canadore College of Applied Arts And Technology
High School Diploma -
Dr. Norman Bethune Collegiate Institute
- Workplace Hazardous Materials Information System / Globally Harmonized System (WHMIS-GHS)
- Human Factors Training
- Aeronautical Restricted Radio Certificate
- Valid Canadian Passport
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