WILLIE BRANCH
El Cajon,CA
Summary
A loyal, dedicated, highly motivated, and results-driven individual who is
not only ambitious but also an individual who is committed to a
foundation based on ethical principles. With extensive
experience in social services and bus operations.
Based on experience, learning has been a passion of mine, and what can be perceived as a paradox, challenges are of great interest to me. In addition to being a team player, I am just as proficient when asked to work on individual projects. I am seeking an opportunity to utilize my vast personal and corporate experience and an establishment where growth and development are encouraged.
A healthcare professional and home companion with a strong history
of supporting clients within business environments to deliver
comprehensive administrative assistance. Providing knowledge of clerical
tasks, project support, scheduling, time management, assignment
prioritization, and customer service. Quickly resolving issues, handling
conflicting priorities while remaining flexible, and striving to exceed
organizational goals.
Overview
15
15
years of professional experience
Work History
Home Health Caregiver
IHHS
2016.01 - Current
- Provided physical assistance for mobility, promoting independence and safety in home environments.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being of residents through companionship services such as reading aloud or playing games during downtime.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Developed rapport to create a safe and trusting environment for the care of one individual at a time.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Professional Bus Operator
San Diego Metropolitan Transit Systems
2014.12 - Current
- Increased rider retention through courteous and professional interactions with passengers, addressing their concerns, and answering questions.
- Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from bus.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
- Improved route performance by contributing feedback during regular meetings with supervisors regarding potential improvements or challenges faced on specific routes.
- Maintaining a strong attendance record demonstrates reliability as an essential team member who is consistently available for assigned shifts.
- Provided exceptional customer service to passengers, addressing inquiries and resolving concerns promptly and professionally.
Residential Advisor
Mi Casa Group Home
2009.04 - 2014.10
- Developed and executed effective conflict resolution strategies to maintain harmonious residential atmosphere.
- Cultivated sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
- Served as liaison between residents and housing management, effectively communicating feedback from both parties.
- Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies, and personal concerns.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Planned and organized social and educational activities to promote community building and personal development.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ10.2024
Bachelor of Science - Clinical Psychology
Grand Canyon University
Phoenix, AZ02.2020
Skills
- Cultural Sensitivity
- Teamwork and Collaboration
- Behavioral Management
- Air Brake Certification
- Judgment and Decision Making
- Conflict resolution
- Emotional Support
- Treatment Planning
- Crisis Management
- CBT
- Organization and planning
- Interpersonal Communication
REFERENCES
Available upon request
Timeline
Home Health Caregiver
IHHS
2016.01 - Current
Professional Bus Operator
San Diego Metropolitan Transit Systems
2014.12 - Current
Residential Advisor
Mi Casa Group Home
2009.04 - 2014.10
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Science - Clinical Psychology
Grand Canyon University
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