ESTHER SANTELLAN
California City
Summary
Dynamic and results-driven in administrative, clerical and caregiving professional with over a decade of experience in optimizing office operations and delivering exceptional care. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CARETAKER
IHHS
01.2017 - Current
- Assisted with daily living activities, including dressing, grooming, cleaning, and meal preparation
- Provided compassionate care to clients, ensuring their comfort and well-being
- Developed strong rapport with families, introducing creative solutions to enhance clients' independence
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Offered companionship and kindness to elderly patients.
- Entrusted to handle confidential and sensitive situations in professional matter.
LEGAL OFFICE ASSISTANT/ON-SITE SUPERVISOR
Ricoh-Law offices of Clausen & Miller
06.2015 - 07.2017
- Coordinated court logistics, enhancing document security and efficiency
- Managed high-volume word processing, improving filing accuracy
- Assisted in trial prep, ensuring timely and organized delivery
- Handled numerous assignments with reliability and dedication
- Supervised on-site legal operations, streamlining document management and case file organization for improved efficiency and accessibility
- Implemented new filing system, reducing document retrieval time and enhancing overall office productivity
- Coordinated with attorneys and paralegals to ensure timely preparation and delivery of legal documents for court proceedings
- Provided administrative support to legal staff, managing schedules, arranging meetings, and handling sensitive client communications
- Optimized document management system, drastically reducing retrieval time and enhancing overall office productivity for legal staff and clients
- Evaluated customer needs and feedback to drive product and service improvements.
- Completed data entry of legal documents into electronic filing systems.
SR. ONSITE SERVICE SPECIALIST / SITE SUPERVISOR
Ricoh - Cigna
05.2013 - 01.2015
- Oversaw timely completion of copy and print tasks, ensuring quality control and client satisfaction
- Streamlined mailroom operations by organizing supplies and tracking inventory for efficiency
- Facilitated client communication through prompt response to inquiries via phone, email, or in person
- Collaborated with management to resolve operational issues in the copy center and mailroom
- Trained staff in copy, shipping, and mailroom procedures, enhancing team performance and service
- Managed comprehensive document services, including printing, scanning, and binding, while maintaining quality control
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Worked with personnel and managers to meet strict timelines.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
LEGAL OFFICE ASSISTANT
Axelrod & Associates
07.2009 - 01.2010
- Managed call screening and message distribution for attorneys, enhancing client communication
- Assisted attorneys and paralegals in drafting legal documents, improving document accuracy
- Maintained office calendar for case meetings and hearings, ensuring efficient scheduling
- Handled bookkeeping and billing, utilizing Microsoft Office for financial accuracy
- Provided administrative support, contributing to streamlined office operations
- Produced and filed various legal documents and electronically preserved updated case record system.
- Diligently edited legal correspondence for grammar and spelling.
DATA ENTRY CLERK
Micro Quick/CVC Legal
01.2002 - 03.2009
- Managed client calls, ensuring high customer satisfaction and streamlined communication
- Entered and maintained accurate data in company systems, enhancing operational efficiency
- Conducted detailed online research for legal documents, supporting case preparation
- Compiled and organized subpoena packets, facilitating legal processes
- Addressed inquiries from clients and legal professionals, ensuring timely updates
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Maintained files, records, and chronologies of entry activities.
- Followed data entry protocols, rules and regulations.
Education
LEGAL OFFICE ASSISTANT CERTIFICATE OF COMPLETION -
Summit Career College
Anaheim, CA01.2009
AA - PSYCHOLOGY
Antelope Valley College
Lancaster, CA04.2025
CHILD DEVELOPMENT ASSOCIATE TEACHER CERTIFICATE - undefined
Cerro Coso Community College
Ridgecrest, CA12.2024
HIGH SCHOOL DIPLOMA - undefined
Mojave Adult School
Mojave, CA01.2021
Skills
- Bilingual
- Microsoft Word
- Outlook
- Excel
- Adobe
- Data Entry
- Scanning
- Binding
- Inventory Management
- Customer Service
- Problem Solving
- Time Management
- Personal Care Assistance
- Meal Preparation
- Housekeeping support
- Compassionate caregiving
- Emotional support
Certification
Child Development Associate Teacher
Languages
Spanish
Full Professional
Timeline
CARETAKER
IHHS
01.2017 - Current
LEGAL OFFICE ASSISTANT/ON-SITE SUPERVISOR
Ricoh-Law offices of Clausen & Miller
06.2015 - 07.2017
SR. ONSITE SERVICE SPECIALIST / SITE SUPERVISOR
Ricoh - Cigna
05.2013 - 01.2015
LEGAL OFFICE ASSISTANT
Axelrod & Associates
07.2009 - 01.2010
DATA ENTRY CLERK
Micro Quick/CVC Legal
01.2002 - 03.2009
AA - PSYCHOLOGY
Antelope Valley College
CHILD DEVELOPMENT ASSOCIATE TEACHER CERTIFICATE - undefined
Cerro Coso Community College
HIGH SCHOOL DIPLOMA - undefined
Mojave Adult School
LEGAL OFFICE ASSISTANT CERTIFICATE OF COMPLETION -
Summit Career College
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