Joy Terrell

• Oversaw inventory management, optimizing stock levels to reduce waste and improve cost efficiency.
• Implemented staff training initiatives, enhancing team performance and service quality in food preparation.
• Developed menus aligning with dietary trends, driving customer satisfaction and increasing repeat business.
• Managed budgeting activities, tracking expenditures to maintain financial accountability within the department.
• Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

- Properly handled and timely processed cash and credit card transactions

- Received frequent customer compliments for going above and beyond normal duties

- Resolved guest complaints quickly and efficiently

- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients

- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests

- Processing, packaging, and shipping orders accurately

- Ensuring that stocks and inventory are well-organized and maintained

- Examining and inspecting products for defects and damages

- Receiving, unloading, and arranging inventory items appropriately

- Discharging duties in strict compliance with amazon safety and hygiene regulations

- Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures

- Following the state health and safety regulations and practices

- Offloading amazon delivery trucks that transport goods and/or merchandise into the warehouse

- Educated customers on product and service details and information

- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels

- Created and updated physical records and digital files to maintain current, accurate and compliant documentation

- Greeted guests in with friendliness and professionalism

- Designed insightful and attractive product display presentations

- Supervised 7 employees in retail shop