William Wake
Toronto,ON
Summary
Adaptable and results-driven operations manager with over 5 years of experience in high-volume, fast-paced environments. Proven track record in optimizing operational efficiency, developing high-performing teams, and ensuring exceptional customer experiences. Adept at inventory management, staff development, and maintaining rigorous safety and quality standards. Passionate about continuous improvement and making a measurable impact on business success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Chipotle Mexican Grill
01.2022
- - Enhanced Operational Efficiency:Managed food ordering and inventory to optimize stock levels and reduce waste by 10%. - Team Development: Cross-trained front-of-house crew members, resulting in a 15% increase in team versatility and productivity. - Quality Assurance:Ensured consistent food quality and safety by monitoring key metrics, leading to a 20% decrease in customer complaints. - Administrative Support:Handled office administration tasks, including cash handling and equipment maintenance, contributing to a seamless work environment.
Assistant Manager (Promoted from Crew)
McDonald's Canada
08.2019 - 01.2022
- - Inventory Management:Conducted regular stock control and generated accurate product orders, achieving a 98% accuracy rate in inventory tracking. - Team Training:Trained new staff on sanitation and safety procedures, enhancing compliance and reducing incidents by 25%. - Operational Leadership: Implemented daily food safety reports and enforced strict cleanliness standards, improving audit scores by 15%. - Cash Management: Managed daily cash handling and bank deposits, ensuring financial accuracy and reducing discrepancies by 30%.
Education
General Business Diploma -
Centennial College
Toronto, ON08.2020
Architecture Studies -
UNIP
07.2018
Skills
- Operations Management
- Team Leadership & Development
- Inventory & Cost Control
- Customer Service Excellence
- Scheduling & Labor Management
- Safety & Compliance
Websites
Certificationsskills
- Food Safety Certification
- Advanced Microsoft Office Skills
- Bilingual: English & Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Assistant Manager
Chipotle Mexican Grill
01.2022
Assistant Manager (Promoted from Crew)
McDonald's Canada
08.2019 - 01.2022
General Business Diploma -
Centennial College
Architecture Studies -
UNIP
Similar Profiles
Bertin ManziBertin Manzi
Service Leader at Chipotle Mexican GrillService Leader at Chipotle Mexican Grill
Raymely De OleoRaymely De Oleo
General Manager at Chipotle Mexican GrillGeneral Manager at Chipotle Mexican Grill
KAYLA PEREZKAYLA PEREZ
Manager at Chipotle Mexican GrillManager at Chipotle Mexican Grill
Karina HernandezKarina Hernandez
Crew Member at Chipotle Mexican GrillCrew Member at Chipotle Mexican Grill
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA