Ashna Singh
White Rock,Canada
Summary
A highly motivated individual with a verifiable record of accomplishments spanning over ten years. Highly creative, recognized as a results-oriented and solution-focused individual.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Assistant Manager
MAPLE LEAF SELF STORAGE
02.2022 - Current
Assistant Manager
TJX Canada
01.2018 - 02.2022
- - Managing both customer services and operations duties.
- - Managing and handling customer opportunities.
- - Training new associates.
- - Scheduling, coaching and maintaining a positive work environment.
- - Responsible for purchasing of all supplies.
- - Recruit, set up training plan and develop associates.
Executive Resolution
Best Canada Ltd
08.2011 - 01.2018
- - Managing and responding to customer escalations raised from sources via email, phone and standard mail.
- - Investigating and actioning issues with customer’s Web orders at Bestbuy.ca
- - Processing transactions in relations to return/credits, lost shipments, price adjustments and gift card orders.
- - Generating and submitting reports relating to team’s core job responsibilities.
- - Training new and also seasonal hires.
Front End Manager
Future Shop
05.2006 - 08.2011
- - Effectively supervise in a manner that ensures retention and perform day-to-day operations of all customer transactions.
- - Resolve customer complaints in a positive manner that builds business and customer loyalty while adhering to company policies and procedures.
- - Control of labor expenses by creating department schedules ensuring adequate staffing level and within predetermined budget levels.
- - Ensure timely and accurate execution of account receivables, expense payables, banking and audit.
- - Responsible for purchasing of all office supplies.
- - Introduced successful training programs in high volume/traffic retail store
- - Assisted in loss prevention program resulting in low shrink results.
Head Customer Service Representative (Head CSR)
Future Shop
09.2005 - 05.2006
- - Perform front end duties as per SOP including till transaction processing, fund transfers, balancing, banking, cash procedures and overall customer experience.
- - Provide expertise to CSRs on customer service related functions.
- - Responsible for validation of daily time entry, accounting for sick and missing time. Accountable for accuracy of weekly time submission, and submission of payroll action forms.
- - Ensure new hires are processed correctly.
- - Responsible for store accounts receivable functions including processing credit approvals, purchase orders, collections & write offs.
- - Demonstrated high level of customer service and professionalism in dealing with customers and when screening interviews.
Customer Service Representative (CSR)
Future Shop
08.2003 - 09.2005
- - Process front end till transactions as per company SOP.
- - Verify cash tendered and correct change given to customers.
- - Follow Front End security procedures and SOPs.
Customer Service (Cashier)
Real Canadian Superstore
08.1997 - 08.2003
- - Responsible for processing transactions in a timely and efficient manner.
- - Responsible for promoting company credit card.
- - Daily handling of cash.
Education
Diploma - Resident Care Aide
Sternberg College
Vancouver, BCDiploma - Tourism
Travel and Tourism College
Vancouver, BCGraduate Diploma - undefined
Gladstone Secondary School
Vancouver, BCSkills
- - Assistant Manager Experience
- - Serve It Right
- - Detail oriented and ability to multi-task in a fast-paced deadline driven environment
- - Ability to quickly learn new skills, procedures and policies as necessary and respond appropriately to changing work demands and move easily to new and complex tasks
- - Exceptional oral and written communications skills in dealing with customers, staff, and management
- - Knowledge of accounts receivable and accounts payable principles, procedures and standards
- - Strong financial acumen with proven accounting and analytical skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Team management
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Loss prevention
- Sales techniques
- Relationship building and management
- Sales growth
- Staff scheduling
- Goals and performance
- Employee coaching
- Inventory counting
- Strategic merchandising
- Incident reports
- Operations
- Human resource policies
- New hire training
- Budgeting and cost control
- Inventory management
- Team leadership
- Decision-making
- Staff training/development
- Operations management
- Delegating work
- Relationship building
- Recruitment
- KPI tracking
Accomplishments
- Supervised team of 120 staff members.
- Achieved by completing tasks with accuracy and efficiency.
- Achieved results through effectively helping with various tasks.
Languages
English
Full Professional
Hindi
Full Professional
Interests
- Cooking
- Reading
- Hiking
- Food Tourism
- Outdoor Recreation
- Music
- Watching Movies and TV Shows
- Dancing
Timeline
Assistant Manager
MAPLE LEAF SELF STORAGE
02.2022 - Current
Assistant Manager
TJX Canada
01.2018 - 02.2022
Executive Resolution
Best Canada Ltd
08.2011 - 01.2018
Front End Manager
Future Shop
05.2006 - 08.2011
Head Customer Service Representative (Head CSR)
Future Shop
09.2005 - 05.2006
Customer Service Representative (CSR)
Future Shop
08.2003 - 09.2005
Customer Service (Cashier)
Real Canadian Superstore
08.1997 - 08.2003
Diploma - Tourism
Travel and Tourism College
Graduate Diploma - undefined
Gladstone Secondary School
Diploma - Resident Care Aide
Sternberg College
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