Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Rounds

Plumas Lake

Summary

Dynamic customer service professional with a proven track record at Hertz, Foodmaxx and MJUSD excelling in relationship building and crowd management. Recognized for enhancing guest experiences through a welcoming demeanor and effective problem-solving skills. Proficient in data entry, ensuring accuracy while maintaining a professional appearance in fast-paced environments.

Overview

8
8
years of professional experience

Work History

UC/Produce/Dairy/Night Crew

Foodmaxx
05.2017 - 08.2018
  • Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Handler Associate

Amazon
03.2021 - 11.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Greeter

Hertz
04.2024 - 01.2025
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Recommended products and services to customers based on personalized needs.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
  • Provided feedback to management on customer concerns and suggestions, helping improve store services.

Nutritional Aid

Marysville School District
07.2024 - 12.2024
  • Optimized store appearance with consistent cleaning, organization, and merchandising efforts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Marysville Highschool
Marysville, CA
05.2017

No Degree - EMT & Radiology

Yuba College
Marysville, CA

Skills

  • Customer service
  • Relationship building
  • Welcoming demeanor
  • Team player mentality
  • Patience and composure
  • Professional appearance
  • Social perceptiveness
  • Data entry proficiency

Timeline

Nutritional Aid

Marysville School District
07.2024 - 12.2024

Greeter

Hertz
04.2024 - 01.2025

Handler Associate

Amazon
03.2021 - 11.2023

UC/Produce/Dairy/Night Crew

Foodmaxx
05.2017 - 08.2018

Marysville Highschool

No Degree - EMT & Radiology

Yuba College

Similar Profiles

CREATE PROFILE
William Rounds