Summary
Overview
Work History
Education
Languages
Timeline
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William Henry

Mississauga,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Auto Sales Consultant

Favorite Motors
11.2023 - Current
  • Accompanied customers and demonstrated performance features on test drives.
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
  • Drove team revenue totals by bringing in top sales numbers.
  • Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.

Lead Sales Associate

PayMore Buy & Sell
11.2024 - 05.2025
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed and maintained knowledge of current sales and promotions.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Processed and stocked merchandise in accordance with store standards.

Sales Associate

Wal-Mart Superstore
07.2018 - 02.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

BBA - Business Administration

Canadian Collage of Business, Science & Technology
Mississauga, ON
05.2025

High School Diploma -

George Harvey Collegiate Institute
Toronto, ON
06-2012

Languages

English

Timeline

Lead Sales Associate

PayMore Buy & Sell
11.2024 - 05.2025

Auto Sales Consultant

Favorite Motors
11.2023 - Current

Sales Associate

Wal-Mart Superstore
07.2018 - 02.2021

BBA - Business Administration

Canadian Collage of Business, Science & Technology

High School Diploma -

George Harvey Collegiate Institute

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William Henry