William Davis
Goleta
Summary
Astute hospitality professional with demonstrated success in creating memorable guest experiences. Well-versed in handling VIP guests and groups. Proficient in knowledge regarding customer preferences and industry standards. Resolute dedication to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Guest Services Agent
Rosewood Sand Hill
06.2024 - 08.2024
- Returned for the summer 2024 season.
Guest Services Agent
Rosewood Sand Hill
10.2022 - 08.2023
- Efficiently welcomed and provided personalized assistance to 100-300 guests daily, ensuring high levels of satisfaction and maintaining the establishment’s reputation for excellence in guest services.
- Collaborated directly with guests attending events, meticulously fulfilling specialized requests such as personalized room drops, ensuring each detail was attentively managed to enhance their overall experience.
- Personally escorted guests to their rooms, providing a comprehensive tour of the property's amenities and services, ensuring they felt welcomed and fully informed about all available facilities for an enhanced stay experience.
- Offered guests expert, current insights on local attractions, including vibrant nightlife, exquisite dining choices, renowned museums, and upcoming concerts.
- Cultivated to recall guest's names and address each by name.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Maintained up-to-date knowledge of services and amenities.
- Answered incoming phone calls in a courteous manner, resolving inquiries and transferring calls to different departments.
- Produced SafLok room keys, ensuring safety and security protocols are followed.
- Initiated and maintained guest communication via text messaging, offering timely assistance and information updates.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with bell cart.
- Resolved guest complaints swiftly, finding resolutions that maintained guest satisfaction.
- Actively listened to guests, handled concerns quickly and escalated major issues to MOD.
Barista
Philz Coffee
06.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new employees in one-on-one scenarios.
Community Mentor
The Riekes Center For Humanenhancement
04.2019 - 01.2020
- Volunteered for 2+ years building communication skills and learned how to be a Leader.
- One-on-One peer mentoring through Athletic Fitness, Creative Arts, and Community Service.
- Taught and lead group sessions of adults and adolescents in group sing-alongs.
- Developed Special Programs to build connections in a multitude of settings.
- Served as a positive social role model.
- Built partnerships and guided students and members to achieve their goals.
Education
Associate of Arts - Marketing
Santa Barbara City College
Santa Barbara, CA07.2026
High School Diploma -
Menlo-Atherton High School
Atherton, CA06.2022
Skills
- Forbes 5 Star Service - Bell, Door, Valet
- LQA Standard Trained
- Opera PMS Experience
- Guest Service Excellence
- Upselling Techniques
- Greeting Guests
- Check-In Procedures
- Check-Out Procedures
- Phone Etiquette
- CVPS Valet PMS
- GLO Guest Texting Etiquette
- Guest Relations
- Creative Solutions
- Active Listener
- Luggage Storage and Return
Additional Information
Initiated, organized, and publicized two charity fundraisers at age 13, raising over $4,000 for homeless rehabilitation at The Haven House.
Timeline
Guest Services Agent
Rosewood Sand Hill
06.2024 - 08.2024
Guest Services Agent
Rosewood Sand Hill
10.2022 - 08.2023
Barista
Philz Coffee
06.2021 - 10.2022
Community Mentor
The Riekes Center For Humanenhancement
04.2019 - 01.2020
Associate of Arts - Marketing
Santa Barbara City College
High School Diploma -
Menlo-Atherton High School
Music and Music Production
8 years of piano experience; self-taught in music production. Skilled in using software like Logic Pro and ProTools, adept at integrating plugins for innovative effects, sounds, and melodies.
Music and Music Production
8 years of piano experience; self-taught in music production. Skilled in using recording software such as Logic Pro and ProTools, adept at integrating plugins for innovative effects, sounds, and melodies.
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