Annie Anderson-Nguyen
Toronto
Summary
Dedicated service professional well-versed in reservations and events coordination, with strong background in Food & Beverage and Guest Services. Successful at building relationships with customers to increase loyal business. Self-motivated work ethic to perform effectively in independent or team environments. Highly deadline-driven with excellent record of managing emergent priorities with grace and efficiency. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Representative/ Host
The Ritz-Carlton Hotel, Toca Restaurant
10.2023 - Current
- Managing multiple communication channels and ensuring timely responses to guest inquiries. Work collaboratively with other departments to coordinate private events to ensure guest's satisfaction.
- Experience with Microsoft Office Suite, including Word, PowerPoint, and Excel.
- Design, creating menus labels and signage for private or special events to promote sales and help generate revenue for the establishment.
- Strengthened customer relationships with consistent follow-up, resulting in repeat business and referrals.
Private Dining Server
The St. Regis Hotel Toronto
08.2022 - 10.2023
- Extensive knowledge of Hotel Rooms Setting, offering services and amenities. Work in close proximity with different departments to ensure guest's satisfaction.
- Performed duties in accordance with applicable standards, policies under Forbes 5 Stars Service to provide luxury level service for guests.
- Increased repeat business by providing friendly, professional customer service during all interactions with guests.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
Sales and Service Coordinator
Winners & Homesense Peterborough
10.2018 - 02.2022
- Collaborated with the sales team, contributing to a significant increase in revenue.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Event Coordinator
Soft Water Restaurant and Event Convention
07.2016 - 09.2018
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Ontario College Degree - Hotel & Restaurant Management
Sir Sandford Fleming College
06.2020
Skills
- Customer Service - Forbes 5-Star Standards
- Reservation Management
- Event Coordination
- Creative Design Editing
- Computer Literate
- Meeting Coordination
Certification
SMART SERVE CERTIFICATE (05/2019)
BARTENDER CERTIFICATE - Toronto Institute of Bartending (08/2023)
FOOD HANDLER CERTIFICATE (12/2018)
WINE COUNCIL CERTIFICATE (12/2019)
WHMIS CERTIFICATE (HAZARDOUS MATERIALS Training) (12/2019)
SAFE TALK CERTIFICATE (5/2019)
References
References available upon request
Timeline
Guest Service Representative/ Host
The Ritz-Carlton Hotel, Toca Restaurant
10.2023 - Current
Private Dining Server
The St. Regis Hotel Toronto
08.2022 - 10.2023
Sales and Service Coordinator
Winners & Homesense Peterborough
10.2018 - 02.2022
Event Coordinator
Soft Water Restaurant and Event Convention
07.2016 - 09.2018
Ontario College Degree - Hotel & Restaurant Management
Sir Sandford Fleming College
Similar Profiles
Dhashegan SelvarajuDhashegan Selvaraju
Banquet Server at MBS Hotel, Hilton Hotel, Ritz CarltonBanquet Server at MBS Hotel, Hilton Hotel, Ritz Carlton
Paul AmponsahPaul Amponsah
F&B Server at The Ritz Carlton Hotel RiyadhF&B Server at The Ritz Carlton Hotel Riyadh
Alexis BrownAlexis Brown
Senior Public Relations & Marketing Coordinator at The Ritz-Carlton Hotel CompanySenior Public Relations & Marketing Coordinator at The Ritz-Carlton Hotel Company