William Crowell
Palmdale
Summary
Dynamic manager with a proven track record at Andre's Auto Body & Paint, excelling in quality assurance and customer service. Successfully led teams through challenges, enhancing operational efficiency and resolving conflicts. Committed to maintaining high standards and fostering a positive environment, ensuring customer satisfaction and loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Andre's Auto Body & Paint
Palmdale
10.2009 - Current
- Prepared estimates using CCC One and Mitchell Cloud Estimating.
- Ordered parts using various electronic ordering applications to ensure maximum cost efficiency. I.E. Parts Trader, Value Trax, Repair Link.
- Supervised daily operations of auto body repair and paint services.
- Managed inventory levels of paint, parts, and supplies for efficient workflow.
- Ensured compliance with industry regulations and quality standards in all repairs.
- Resolved customer inquiries and concerns regarding service timelines and quality issues.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Interviewed prospective employees.
- Assigned work and monitored the performance of personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Quartz Hill High School
Quartz Hill06-2011
Skills
- Customer service
- Conflict resolution
- Quality assurance
- Decision-making
- Time management
- Payroll administration
- Operational efficiency
- Staff supervision
- Financial management
- Vendor management
- Work prioritization
- Clear communication
- Microsoft Office
- Vehicle inspections
- Labor estimation
- Electronic frame measurement
- Automotive repair
- Mechanical inclination
Certification
- I-CAR Platinum Individual
- 3M Materials Certification
- ASE Refrigerant Recovery and Recycling EPA 609
Timeline
Manager
Andre's Auto Body & Paint
10.2009 - Current
High School Diploma -
Quartz Hill High School
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