William Cronin
Ripon
Summary
Dedicated Client Service Coordinator with proven expertise in enhancing customer satisfaction and managing service requests efficiently. Skilled in conflict resolution and workflow coordination, aiming to drive exceptional client experiences.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Valley Kia
Modesto
02.2022 - 03.2026
- Coordinated client appointments and service requests for a busy automotive dealership.
- Assisted clients with inquiries and resolved concerns in a timely manner.
- Maintained detailed records of client interactions and service history.
- Collaborated with service technicians to ensure efficient workflow and communication.
- Trained new staff on client service protocols and dealership systems.
- Developed strong relationships with clients to enhance overall satisfaction experience.
Quicklane Manger
Big Valley Ford
Stockton
03.2017 - 02.2022
- Managed daily operations of Quick Lane, including staffing, customer service, and financial performance.
- Managed daily operations of Quick Lane service department.
- Supervised and trained service staff on best practices.
- Coordinated customer service efforts to enhance satisfaction.
- Oversaw inventory management and parts ordering processes.
- Developed schedules for staff and service appointments efficiently.
- Facilitated communication between departments for seamless operations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed daily work and maintenance logs.
- Reviewed invoices from vendors to ensure accuracy of pricing and quantity ordered.
- Trained new employees on Quick Lane policies and procedures.
- Planned special events such as open houses or car shows at the store location.
- Monitored employee performance and provided feedback to ensure quality standards were met.
Sales Manager
Bruces Tire
Lodi
04.2012 - 01.2017
- Led sales team to achieve monthly targets through effective training and support.
- Developed strong customer relationships to enhance brand loyalty and repeat business.
- Managed inventory and product displays to optimize sales opportunities and customer engagement.
- Mentored junior sales staff to improve performance and enhance team collaboration skills.
- Implemented customer feedback systems to improve service quality and address concerns promptly.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolved customer complaints regarding sales and service.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Manager
Big O Tires & Service Center
Manteca
07.1981 - 12.2011
- Oversaw daily operations at tire and service center.
- Managed staff scheduling and allocation of resources.
- Ensured compliance with safety standards and regulations.
- Trained employees on customer service best practices.
- Coordinated customer appointments for tire services and repairs.
- Monitored inventory levels and ordered necessary supplies.
- Resolved customer complaints with effective communication strategies.
- Developed staff performance evaluation processes and feedback methods.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Automotive Repair
AAI Automotive Institute
Glendale, AZ06-1981
Shop Ag
Ripon High School
Ripon, CA06-1980
Skills
- Client relations
- Appointment scheduling
- Service request management
- Service history documentation
- Workflow coordination
- Customer satisfaction enhancement
- Conflict resolution
- Strong organization
- Client relationship building
- Sales documentation
Certification
- Calif Driver License
Affiliations
- President Ripon Chiefs Youth Football , Football and Baseball coach , Highschool football coach , Ripon Quarter Back club youth sport fundraising
Timeline
Client Service Coordinator
Valley Kia
02.2022 - 03.2026
Quicklane Manger
Big Valley Ford
03.2017 - 02.2022
Sales Manager
Bruces Tire
04.2012 - 01.2017
Manager
Big O Tires & Service Center
07.1981 - 12.2011
Automotive Repair
AAI Automotive Institute
Shop Ag
Ripon High School