JHOANNE VILAR

• Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
• Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
• Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Created customer support strategies to increase customer retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

• Maintain the strictest confidentiality in compliance with HIPAA guidelines.
• Assist with data entry and regular maintenance of products and inventory levels.
• Audit product data.
• Troubleshooting

inventory discrepancies.

• Intake process by checking in deliveries. Execute checks of packaging and labeling for products.
• Maintained a clean and organized workspace, promoting safety and efficiency within the warehouse environment.
• Implemented a barcode scanning system, resulting in a significant reduction of manual data entry errors.
• Maximized storage space utilization through strategic organization methods that took into account product turnover rates and demand patterns.
• Partnered with sales teams to guarantee adequate stock levels during peak selling seasons or promotional events.
• Reduced stock discrepancies with thorough auditing and regular cycle counts.
• Supported the successful launch of new product lines by closely managing initial stocking requirements and ongoing replenishment strategies.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.

• Used equipment properly to avoid workplace hazards or injuries.
• Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
• Organized work to meet demanding production goals.
• Participated in training sessions to enhance skills and knowledge.
• Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Safely operated hand and power tools to complete repetitive tasks.
• Followed safety procedures and guidelines to maintain safe working environments.

• Optimized efficiency by analyzing operational workflows and recommending improvements.
• Conducted data analysis for enhancing decision-making processes.
• Improved reporting accuracy with thorough data audits and validation.
• Identified trends, enabling management to make informed business decisions.
• Improved data integrity by implementing robust data management practices.
• Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.

• Directed HR recruitment, company training, and policy procedures.
• Developed marketing strategies and design to increase company sales.
• Supervised and trained employees in product

knowledge and sales.

• Performed routine audits for orders and corrections.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.