Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
9
9
Certifications
Work History
Senior Operations Manager (Installations, Service & Maintenance)
Rogers Communications
01.2017 - 01.2023
Maintenance Technician
Rogers Communications
01.2007 - 01.2017
Internet Service / Maintenance Technician
Rogers Communications
01.2005 - 01.2007
Internet Technician
Rogers Communications
01.1997 - 01.2005
Service Technician
Rogers Communications
01.1989 - 01.1997
Cable Installer Technician
Rogers Communications
01.1987 - 01.1989
Education
Fiber Restortation -
Society of Telecommunication Engineers
2017
Maintenance Fundamentals -
Rogers
2009
Computer Courses -
College of The North Atlantic
2005
Electronics (2 yrs.) -
International Correspondence School
1998
Telecommunications -
National Cable Television Institute
1997
Systems Auditing (1 yr.) -
Keyin Technical College
1986
Computer Studies (2 yrs.) -
College of Trades & Technology
1984
Grade 12 -
Eastern High School of Commerce
1982
Skills
Operations Management
Safety Management
Productivity Improvement
Cost Reduction
KPI Tracking
Employee Coaching
Key Performance Indicators
Teamwork and Collaboration
Customer Service
Problem-Solving
Multitasking
Excellent Communication
Organizational Skills
Adaptability and Flexibility
Decision-Making
Effective Communication
Recruitment
Employee Development
References
Available upon request
Certification
Electrical Hazard Awareness
Climbing Techniques & Aerial Rescue
Powerline Hazards
Emergency First Aid
Traffic Control
Defensive Driving
Confined Space
Workplace Hazardous Materials Information
Pole Top Rescue & Bucket Safety
Timeline
Senior Operations Manager (Installations, Service & Maintenance)
<p>.</p>
<ul>
<li>Managed workers and contractors during projects, repairs, and new installation and demolition.</li>
<li>Executed onshore and offshore facility operations, demonstrating adaptability in diverse environments.</li>
<li>Resolved pipeline system issues through effective troubleshooting techniques.</li>
<li>Operated and maintained equipment, optimizing production processes for efficiency.</li>
<li>Conducted routine inspections to identify and correct technical malfunctions.</li>
<li>Communicated with distributors to secure essential project equipment efficiently.</li>
<li>Estimated labor and material costs, effectively presenting value propositions to clients.</li>
<li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li>
<li>Conducted preventive maintenance procedures according to established schedules.</li>
<li>Installed new components or replaced defective parts to restore functionality.</li>
<li>Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.</li>
</ul> at Kinetica<p>.</p>
<ul>
<li>Managed workers and contractors during projects, repairs, and new installation and demolition.</li>
<li>Executed onshore and offshore facility operations, demonstrating adaptability in diverse environments.</li>
<li>Resolved pipeline system issues through effective troubleshooting techniques.</li>
<li>Operated and maintained equipment, optimizing production processes for efficiency.</li>
<li>Conducted routine inspections to identify and correct technical malfunctions.</li>
<li>Communicated with distributors to secure essential project equipment efficiently.</li>
<li>Estimated labor and material costs, effectively presenting value propositions to clients.</li>
<li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li>
<li>Conducted preventive maintenance procedures according to established schedules.</li>
<li>Installed new components or replaced defective parts to restore functionality.</li>
<li>Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.</li>
</ul> at Kinetica
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Senior Manager, Operations & Maintenance at Niger Delta Power Holding CompanySenior Manager, Operations & Maintenance at Niger Delta Power Holding Company