Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
9
9
Certifications
Work History
Senior Operations Manager (Installations, Service & Maintenance)
Rogers Communications
01.2017 - 01.2023
Maintenance Technician
Rogers Communications
01.2007 - 01.2017
Internet Service / Maintenance Technician
Rogers Communications
01.2005 - 01.2007
Internet Technician
Rogers Communications
01.1997 - 01.2005
Service Technician
Rogers Communications
01.1989 - 01.1997
Cable Installer Technician
Rogers Communications
01.1987 - 01.1989
Education
Fiber Restortation -
Society of Telecommunication Engineers
2017
Maintenance Fundamentals -
Rogers
2009
Computer Courses -
College of The North Atlantic
2005
Electronics (2 yrs.) -
International Correspondence School
1998
Telecommunications -
National Cable Television Institute
1997
Systems Auditing (1 yr.) -
Keyin Technical College
1986
Computer Studies (2 yrs.) -
College of Trades & Technology
1984
Grade 12 -
Eastern High School of Commerce
1982
Skills
Operations Management
Safety Management
Productivity Improvement
Cost Reduction
KPI Tracking
Employee Coaching
Key Performance Indicators
Teamwork and Collaboration
Customer Service
Problem-Solving
Multitasking
Excellent Communication
Organizational Skills
Adaptability and Flexibility
Decision-Making
Effective Communication
Recruitment
Employee Development
References
Available upon request
Certification
Electrical Hazard Awareness
Climbing Techniques & Aerial Rescue
Powerline Hazards
Emergency First Aid
Traffic Control
Defensive Driving
Confined Space
Workplace Hazardous Materials Information
Pole Top Rescue & Bucket Safety
Timeline
Senior Operations Manager (Installations, Service & Maintenance)