William Bety HEKAMANU
Brampton,ON
Summary
. Throughout my career, I’ve built a strong path in banking and customer service. I started as a bank teller, where I developed accuracy, attention to detail, and client-facing skills while handling daily transactions. I then grew into a financial advisor role, where I helped clients reach their financial goals by providing tailored
advice on savings, investments, and lending solutions. In addition, my experience in customer service has strengthened my ability to build long-term client relationships, resolve issues effectively, and consistently exceed expectations. These achievements reflect my commitment to both customer satisfaction and business growth.
William Bety Hekamanu
Brampton, ON
437-366-0527 | williamhekamanu4@gmail.com
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Professional Summary
Reliable and hardworking professional with experience in warehouse operations, forklift operation, sales support, banking, and customer service. Certified forklift operator with strong attention to safety, efficiency, and teamwork. Bilingual in French and English (learning) with proven ability to work in fast-paced environments and deliver high-quality customer service.
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Key Skills
• Forklift Operation (Counterbalance, Reach, Walkie, Order Picker)
• Warehouse Operations & Material Handling
• Inventory Management
• Sales & Customer Support
• Equipment Demonstration & Technical Guidance
• Cash Handling & Financial Transactions
• Problem Solving & Team Collaboration
• Microsoft Word & Excel
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Professional Experience
Wooden Pallet Repairman & Forklift Driver
Etobicoke, ON | 2025 – Present
• Inspected, repaired, and rebuilt wooden pallets to meet safety and quality standards.
• Operated forklifts to safely move, load, and organize materials in warehouse environments.
• Sorted and evaluated damaged pallets, replacing defective boards and reinforcing structures.
• Maintained a clean and organized work area while following workplace safety procedures.
• Assisted with inventory organization and pallet stacking to support efficient warehouse logistics.
• Conducted basic equipment checks to ensure forklifts and tools operated safely.
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Sales / Operations Associate
CPN Trading – Industrial Cleaning & Maintenance Machinery
London, ON | 2025
• Managed the distribution and sales of industrial cleaning and maintenance machinery to commercial and industrial clients.
• Provided product demonstrations and technical guidance on cleaning equipment and maintenance tools.
• Coordinated orders, inventory, and deliveries while maintaining strong customer service standards.
• Built relationships with suppliers and clients to support business growth and repeat sales.
• Assisted with equipment setup, troubleshooting, and operational guidance.
• Handled quotations, invoicing, and order tracking.
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Bilingual Customer Service Representative
Gatestone & Co – Toronto, ON | 2024 – 2025
• Provided bilingual (French/English) customer service via phone, chat, and email.
• Resolved customer inquiries and escalations while maintaining high satisfaction levels.
• Documented interactions in internal systems and followed troubleshooting procedures.
• Assisted customers with technical and service-related concerns.
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Bank Teller
Equity Bank – Kinshasa, DRC | 2021 – 2023
• Processed deposits, withdrawals, transfers, and bill payments.
• Balanced cash drawer and maintained accurate financial records.
• Assisted customers with banking inquiries and financial services.
• Verified identification to prevent fraud and ensure secure transactions.
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Financial Advisor
Equity Bank – Kinshasa, DRC | 2020 – 2021
• Assisted clients with financial planning, savings, investment, and credit products.
• Built strong relationships with clients and achieved product sales targets.
• Ensured compliance with financial regulations and internal policies.
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Education
High School Diploma
Complexe Scolaire Kwetima – Kinshasa, DRC
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Certifications
Forklift Certification
(Counterbalance, Reach, Walkie, Order Picker)
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Languages
French – Fluent
English – Intermediate
Overview
2
2
years of professional experience
1
1
Certification
Work History
French Customer Service
Vodacom
Kinshasa
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Achieved outstanding ratings on email handle time (EHT), Chat time (CHT), phonehandle time (PHT) and quality and voice of customer (VOC) Monitored alarm anddispatch technicians as required; Managed incidents from logging, triaging, routing, and escalation of open incidents usingincident management software Responsible for updating database and internal systems based on each client interactions; Prompty escalate Emails & Calls; Achieved outstanding ratings on emails, Chat time, phone, & handle time; Handling escalated calls & emails and reducing wait time.
Financial Advisor
Equity Bank
Kinshasa
- Assisted clients with financial goals, providing tailored advice on savings, investments, and credit solutions.
- Built and maintained strong client relationships, achieving sales targets for investment and lending products.
- Ensured compliance with banking regulations and risk management policies.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Worked with clients to support understanding of rationale and details of financial strategies.
Bilingual Customer Service
Gatestone & Co
Toronto, ON
- Supported company growth by assisting with bilingual customer service inquiries, improving client satisfaction rates.
- Participated in ongoing professional development training, staying current on industry trends and best practices related to bilingual customer service.
- Prompty escalate Emails & Calls; Handling escalated calls & emails and reducing wait time. Used company troubleshooting resolution tree to evaluate technical problems and findappropriate solutions; Participated on special projects and assignment as provided by team lead.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled escalated customer inquiries professionally, resolving issues promptly while upholding the company''s reputation for exceptional service standards.
Bank Teller
Equity Bank
Kinshasa, DRC
10.2021 - 11.2023
- Assisting customers with deposits, withdrawals, and account inquiries
Handling cash and balancing transactions
Providing information about bank products and services
Ensuring accuracy and security in all transactions
Processes transactions → deposits, withdrawals, bill payments, cheque cashing, and money transfers.
Answers customer questions → about accounts, balances, or general banking services.
Verifies identification → to prevent fraud and make sure transactions are secure.
Balances cash drawer → counts money at the beginning and end of their shift to ensure records match.
Refers customers → to other bank staff (like advisors) if they need loans, credit cards, or investment services.
Education
Université libre de Tunis UMLT
Tunis, TUNISIA7 2017
High School - undefined
Complexe Scolaire Kwetima
Congo KINSHASA9 2008
Skills
Fluent in French
Still learning English
Forklift license (counterbalance, walkie, reach, order picker)
Computer skills: word, excel, MES (Manufacturing Execution System), internet
Soccer player: Congo, KINSHASA
Languages
French
Native or Bilingual
French
Native or Bilingual
PROFESSIONAL EXPERIENCE
01-2015
Certification
Forklift
HIGHLIGHTS OF QUALIFICATIONS
- Fluent in french official still learning english
- Customer service experience
- Effective team player with strong leadership skills; able to interact well with customers, handle cash and problem solve complex situations.
PERSONAL STRENGTHS
Detail and result oriented, patient, attentive, empathetic, excellent interpersonal and communication skills, eager and willing to learn, time management skills, persuasive, hardworking individual
Timeline
Bank Teller
Equity Bank
10.2021 - 11.2023
French Customer Service
Vodacom
Financial Advisor
Equity Bank
Bilingual Customer Service
Gatestone & Co
Université libre de Tunis UMLT
High School - undefined
Complexe Scolaire Kwetima