Cristiano Kiala Loundou
Bowmanville,Canada
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both over the phone and in-person.
Overview
22
22
years of professional experience
Work History
Freelance Telephone and on field Interpreter (French, Portuguese & Lingala)
EXACTA
09.2020 - Current
- Medical interpretation: translate verbal communications between providers and patients during medical assessments Interpretation Services for depositions, interviews, court proceedings, insurance claims appointments
- Community interpretation: translate both French and Portuguese into English and vice versa for applications related to housing, social services, electrics, social benefits such as food stamps, cash assistance, medical insurance, etc
- Banking: help clients translate banking related issues, such as making payments, requesting balances, statements, disputing, etc
- Legal interpretation: translate conversations between judges and French/Portuguese speaking clients, during meetings, hearings, trials, etc
Freelance Telephone Interpreter (French, Portuguese & Lingala)
Language Services Associates Inc.
06.2019 - Current
- Medical interpretation: translate verbal communications between providers and patients during medical assessments Interpretation Services for depositions, interviews, court proceedings, insurance claims appointments
- Community interpretation: translate both French and Portuguese into English and vice versa for applications related to housing, social services, electrics, social benefits such as food stamps, cash assistance, medical insurance, etc
- Banking: help clients translate banking related issues, such as making payments, requesting balances, statements, disputing, etc
- Legal interpretation: translate conversations between judges and French/Portuguese speaking clients, during meetings, hearings, trials, etc
Freelance Telephone Interpreter (French, Portuguese & Lingala)
Propio Language Services
05.2019 - Current
- Medical interpretation: translate verbal communications between providers and patients during medical assessments Interpretation Services for depositions, interviews, court proceedings, insurance claims appointments
- Community interpretation: translate both French, and Portuguese into English and vice versa for applications related to housing, social services, electrics, social benefits such as food stamps, cash assistance, medical insurance, etc
- Banking: help clients translate banking related issues, such as making payments, requesting balances, statements, disputing, etc
- Legal interpretation: translate conversations between judges and French/Portuguese speaking clients, during meetings, hearings, trials, etc
Customer Service (Bilingual)
Engage People Inc
08.2017 - 04.2024
- Assist all Clients inbound and outbound calls/emails both in French and English
Church interpretation
Charismatic Center Word of Grace
06.2010 - 12.2018
- Interpreted church services from French to English /English to French
- Interpreted special services from Portuguese to English / English to Portuguese
Tier Two Commercial agent (Bilingual)
Festo Inc
11.2012 - 11.2016
- Process orders & Quotes over the Phone, fax and email for both customers and local distributors in English & French
Customer Service Representative (Bilingual)
Scotia Bank
01.2010 - 11.2012
- Provide account balance, bill payments and funds transfer for customers
- Link and Unlink accounts
- Activate both visa and debit cards
- Place stop payments to pre-authorized payments
- Perform account switches for visa customer
- Increase and decrease both ABM & POS limits
- Unblock compromised cards
- Perform balance transfer, statements reprint, etc
- Create cases and resolve escalations
- Report bi-weekly to management for products updates
Inside Sales Representative (Bilingual)
Moloney Electric Inc
04.2008 - 04.2009
Technical Coordinator Dispatcher/ Parts Administrator (Bilingual)
Lexmark Canada Inc
11.2006 - 03.2008
Trilingual Customer Service Representative
Siemens Canada
04.2003 - 10.2006
Education
Ontario Secondary School Diploma - Science Studies
MSGR-Fraser College
Skills
- Fluent in French
- Fluent in Portuguese
- Fluent in English
- Excellent communication skills
- Interpersonal skills
- Good organization skills
- Ability to work independently
- Multi-tasking
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft Access
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Publisher
- Proficient in Microsoft FrontPage
References
Available upon request
Highlightsandqualifications
- Fluent in French, Portuguese, and English (both spoken and written)
- Excellent communication skills and interpersonal skills
- Good organization skills and ability to work independently in multi-tasking fast paced environments
- Demonstrated ability to build and maintain rapport with clients and customers
- Proficient in Microsoft Word, Excel, Access, PowerPoint, Publisher and Front page
Languages
French
Native or Bilingual
English
Full Professional
Portuguese
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Freelance Telephone and on field Interpreter (French, Portuguese & Lingala)
EXACTA
09.2020 - Current
Freelance Telephone Interpreter (French, Portuguese & Lingala)
Language Services Associates Inc.
06.2019 - Current
Freelance Telephone Interpreter (French, Portuguese & Lingala)
Propio Language Services
05.2019 - Current
Customer Service (Bilingual)
Engage People Inc
08.2017 - 04.2024
Tier Two Commercial agent (Bilingual)
Festo Inc
11.2012 - 11.2016
Church interpretation
Charismatic Center Word of Grace
06.2010 - 12.2018
Customer Service Representative (Bilingual)
Scotia Bank
01.2010 - 11.2012
Inside Sales Representative (Bilingual)
Moloney Electric Inc
04.2008 - 04.2009
Technical Coordinator Dispatcher/ Parts Administrator (Bilingual)
Lexmark Canada Inc
11.2006 - 03.2008
Trilingual Customer Service Representative
Siemens Canada
04.2003 - 10.2006
Ontario Secondary School Diploma - Science Studies
MSGR-Fraser College
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