Will Swift
Newmarket
Summary
Reliable bartender/bar manager with independent approach to handling high-volume. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
WestJet
Toronto, ON
06.2022 - Current
- Helped large volume of guest every day with positive attitude and focus on guest satisfaction.
- Responded to guest calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated guest information to explore issues, develop potential solutions, and maintain high-quality service.
- Inbound & Outbound flight operations
- Filing and mangaing delayed/damaged bag claims for guest
Lead Bartender
OTG Management, YYZ
Toronto, ON
11.2021 - Current
- Ordering & Receiving of liquor, beer and wine
- Mixing beverages for high volume bars in busy Toronto Pearson International Airport
- Daily inventory counts of all products on hand
- Training of all new bar hires
- Conducting daily shift meetings with all FOH staff to ensure proper knowledge of all products and specials
General Manager
Wingporium
Etobicoke, ON
09.2020 - 10.2021
- Ordering & receiving of liquor, beer & wine
- Serving patrons while practicing all COVID-19 safety regulations
- Cash handling & food service
- Daily alcohol inventory
- Documenting all waste and spills
- Hiring and training of all staff
- Scheduling
- Weekly liquor and food inventory to control profit and loss
Bartender/Restaurant Bar Manager
Aw Shucks Seafood Bar & Bistro
Aurora, ON
07.2018 - 03.2020
- Monitoring daily operations
- In charge of strategies to increase sales and profit margins (P&L)
- Booking live entertainment weekly
- Overseeing all cash handling
- Scheduling of all FOH staff
- Overseeing the hiring and training of all staff
- Serving hundreds of patrons in a night club atmosphere
- Ordering and receiving of all bar related products
Education
Bachelor of Science - Culinary Arts/Hotel Restaurant Management, Mixology
Johnson & Wales University
North Miami, FL05.2010
Skills
- Patron Experiences
- Responsible Alcohol Service
- Reconciling Cash Drawers
- Alcohol Ordering
- Overseeing Deliveries
- Ordering Bar Supplies
- Forecast Preparation
- High-Volume Environments
- Customer Needs Assessments
- Liquor, Beer and Wine Knowledge
- Safe Serving Knowledge
- Cocktail List Development
Certification
Smart Serve certified
Food Handlers Certified
10+ years bartending experience
8+ years restaurant management experience
3+ years Executive Chef experience
Timeline
Customer Service Agent
WestJet
06.2022 - Current
Lead Bartender
OTG Management, YYZ
11.2021 - Current
General Manager
Wingporium
09.2020 - 10.2021
Bartender/Restaurant Bar Manager
Aw Shucks Seafood Bar & Bistro
07.2018 - 03.2020
Bachelor of Science - Culinary Arts/Hotel Restaurant Management, Mixology
Johnson & Wales University