Paris Gaalaas
Edmonton,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist /Customer Service Representative
Auto Glass Solutions
11.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Analyzed inventory data to identify and address stock discrepancies.
- Handled cash transactions and maintained sales and payments records accurately.
Laborer/Outdoor Maintenance Worker
Lake Summerside Residence Association
06.2023 - Current
- Worked alongside team to accomplish work goals according to schedule.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
Server
Chop Steakhouse + Bar
05.2022 - 08.2023
- Answered guests' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped guests with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Often served during heavily-busy event nights (ie Oilers Game rushes).
- Occasionally served in larger banquet events such as weddings and conferences.
Associate
Chopped Leaf
02.2021 - 05.2022
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and broke down food service lines quickly to maintain service flow.
- Demonstrated knowledge of menu items and corresponding ingredients.
Cashier/Food Preparation
Dairy Queen Grill & Chill
04.2019 - 02.2021
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Seasonal Sales Associate
Bath And Body Works, Limited Brands
10.2018 - 04.2019
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Informed customers of promotions to increase sales productivity and volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Camp Counselor/Outdoor Educator
Camp Warwa
03.2018 - 08.2018
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Developed and monitored budgets for recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
Laborer
CKB Construction Ltd.
06.2017 - 08.2017
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
Education
Bachelor of Arts - English Literature And Writing
MacEwan University
Edmonton, AB04.2023
Skills
- Patron Experiences
- Customer Relations
- Reading Comprehension
- Professional Writing
- Editing
- Grammar Usage
- Dependability and Cooperation
- Attention to Detail
- Flexible Hours
- Flexible Attitude
- Cash Management
Certification
Alberta ProServe Liquor Certification
- Available upon request
Wilderness First Aid
Training includes education on the following:
- Evacuation plans and emergency procedures
- Spinal cord injuries
- Shock
- Head injuries
- Wound management
- Sprains and strains
- Splinting broken bones
- Allergic reactions and anaphylaxis
- First aid kits
Timeline
Receptionist /Customer Service Representative
Auto Glass Solutions
11.2023 - Current
Laborer/Outdoor Maintenance Worker
Lake Summerside Residence Association
06.2023 - Current
Server
Chop Steakhouse + Bar
05.2022 - 08.2023
Associate
Chopped Leaf
02.2021 - 05.2022
Cashier/Food Preparation
Dairy Queen Grill & Chill
04.2019 - 02.2021
Seasonal Sales Associate
Bath And Body Works, Limited Brands
10.2018 - 04.2019
Camp Counselor/Outdoor Educator
Camp Warwa
03.2018 - 08.2018
Laborer
CKB Construction Ltd.
06.2017 - 08.2017
Bachelor of Arts - English Literature And Writing
MacEwan University
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