Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wilene Dorcant

Brooklyn,NY

Summary

Dynamic and dedicated professional with extensive experience in laundry and retail environments, including roles at various establishments. Proven expertise in laundry equipment operation and exceptional problem-solving skills, enhancing customer satisfaction and team efficiency. Recognized for effectively resolving client concerns and maintaining high standards of service in fast-paced settings.

Overview

2024
2024
years of professional experience

Work History

Laundry and Dry Cleaning Assistant

  • Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
  • Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
  • Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
  • Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.

Customer Service Cashier

  • Answered product questions using knowledge of sales and store promotions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

Laundry Attendant

01.2020 - 12.2023
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.

Retail Cashier

01.2010 - 01.2020
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .

Education

High School Diploma -

Lycee Des Jeunes Filles
Haiti
01-2010

Skills

  • Laundry equipment operation
  • Dry cleaning process
  • Color preservation
  • Chemical handling
  • Customer laundry
  • Problem-solving
  • Time management
  • Order processing
  • Cash handling
  • Cash register operation
  • Guest services

Languages

English
Limited Working
French
Native or Bilingual

Timeline

Laundry Attendant

01.2020 - 12.2023

Retail Cashier

01.2010 - 01.2020

Laundry and Dry Cleaning Assistant

Customer Service Cashier

High School Diploma -

Lycee Des Jeunes Filles

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Wilene Dorcant