DOUGLAS MUCHIRI
Niagara Falls,ON
Summary
Ability to work under control and pressure,ensuring all clients are satisfied and compensate
hardworking and reliable employee with extensive background operating cash register,stocking merchandise and providing excellent customer service
highly organized
proactive and punctual
work well within team settings
Overview
3
3
years of professional experience
Work History
Laundry and Dry Cleaning Assistant
Elizabeth Arden
02.2019 - 02.2022
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
- Assisted with unloading and loading customer laundry items.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Expedited order processing by accurately tagging each garment with corresponding client information and special instructions.
- Delivered superior customer service by responding to inquiries and complaints.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Observed and adjusted machine cycle times, achieving quality results.
- Cleaned machine filters and lubricated equipment.
- Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Tested machines and made minor adjustments, keeping equipment functional.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Assisted in training new employees on company policies, laundry techniques, and equipment usage, fostering a collaborative learning atmosphere.
- Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
- Consistently achieved desired results in stain removal treatments using appropriate chemicals and pre-treatment methods based on fabric composition.
- Examined dried clothes to identify stains, tears and issues.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Monitored customer laundry loads to reach proper wash cycle times.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Supported fellow staff members with delivery and pickup of customer orders.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
Skills
- Managing Deliveries
- Language Fluency
- Preventive Maintenance
- Flexible Schedule
- Equipment training
- Sorting personal clothing
- Sorting Techniques
- Fabric Dyeing
- Updating logs
- Dry cleaning process
- Detergent and additive knowledge
- Hanging items
- Ironing and steaming
- Laundry equipment maintenance
- Teamwork and Collaboration
- Sterilizing
- Item Sorting
- Attention to Detail
- Sorting and transport
- Washing loads
- Chemical Handling
- Linens Management
- Hand washing
- Guest Relations
- Folding laundry
- Laundry equipment operation
- Steam Cleaning
- Clothing alterations
- Textile Repair
- Machinery Operation
- Customer Service
- Folding precision
- Drying techniques
- Operating equipment
Languages
English
Elementary
Education
Certificate - Safety Awareness And WHMIS Certificate
Niagara Employment Help Centre,niagara Falls,Ontar
Niagara Falls,Ontario 2024.02 - 2024.02
Safety Awarness and WHMIS CERTIFICATE
knowledge to identify hazardous and non hazardous chemical
Timeline
Certificate - Safety Awareness And WHMIS Certificate
Niagara Employment Help Centre,niagara Falls,Ontar
2024.02 - 2024.02
Laundry and Dry Cleaning Assistant
Elizabeth Arden
02.2019 - 02.2022