Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wiam Jaddad

Halifax,Nouvelle-Écosse

Summary

Friendly and customer-focused professional with over four years of experience in retail, customer service, and logistics. Currently in the second year of a Bachelor’s degree in Social Work at Université Sainte-Anne. Skilled in delivering exceptional customer experiences in fast-paced environments and fully bilingual in English and French.

Overview

8
8
years of professional experience

Work History

Sales Advisor

DeSerres
Montreal, QC
01.2023 - 04.2023
  • Greeted customers and identified their needs.
  • Maintained store presentation and ensured product availability.
  • Provided personalized customer service in a busy retail environment.

Customer Experience Agent

Altitude Sports
Montreal, QC
10.2021 - 12.2022
  • Supported customers with product advice and online orders.
  • Handled returns, price matches, warranties, and refunds.
  • Ensured customer satisfaction through efficient problem resolution.

Customer Service Representative

Alorica
Montreal, QC
01.2020 - 08.2021
  • Responded to customer inquiries by phone.
  • Processed credit card authorizations and assisted with account management.
  • Documented call information for auditing purposes.

Logistics Clerk

Socadis
Montreal, QC
02.2017 - 07.2019
  • Managed documentation for imports and exports.
  • Coordinated with the supply chain and customer service teams to ensure accurate deliveries.

Customer Service Representative

Rogers
Montreal, QC
09.2015 - 12.2016
  • Promoted products and services to clients.
  • Handled activations, subscriptions, and customer concerns.
  • Achieved personal sales targets and ensured high customer satisfaction.

Education

Dip - Industrial Design

Aviron Technical Institute
Montreal, QC
01.2016

Dip - High School

Lycée Le Cèdre
Casablanca, Morocco
06-2014

Skills

  • Customer Service
  • Sales Support
  • Point of Sale (POS) Operation
  • Problem Solving
  • Conflict Resolution
  • Merchandising
  • Inventory Management
  • Teamwork
  • Collaboration
  • Computer Skills
  • MS Office
  • Email
  • Internet

Languages

  • English, Highly proficient in speaking and writing
  • French, Highly proficient in speaking and writing
  • Arabic, Highly proficient in speaking and writing

Timeline

Sales Advisor

DeSerres
01.2023 - 04.2023

Customer Experience Agent

Altitude Sports
10.2021 - 12.2022

Customer Service Representative

Alorica
01.2020 - 08.2021

Logistics Clerk

Socadis
02.2017 - 07.2019

Customer Service Representative

Rogers
09.2015 - 12.2016

Dip - Industrial Design

Aviron Technical Institute

Dip - High School

Lycée Le Cèdre
Wiam Jaddad