Wendy Darelle Tchuente Kouokam

1. Managed a large number of daily incoming and outgoing calls in both French and English to help clients with product and roofing warranty issues. I clearly explained warranty terms, assisted clients with future steps, and effectively addressed complaints to provide professional and attentive customer care.
2. In compliance with company guidelines, examined and evaluated warranty eligibility by examining customer claims, invoices, and product documentation.
3. Worked together with internal departments, contractors, and installers to collect required paperwork (such as reports and photographs), and assist with resolution initiatives.

4. Used internal CRM and warranty management tools to keep accurate and current claim records in order to monitor progress and ensure fast follow-up.
6. Verified that policies and procedures complied with the company’s installation guide, and product warranty rules.

1. Posting job positions, reviewing resumes, setting up interviews, and assisting with offer procedures were all part of my full-cycle recruitment strategy, which helped to reduce the time to hire by 30% through better coordination and applicant tracking.

2. Supervised the logistics of more than fifty new hires' onboarding and orientation, including document verification, welcome meetings, and system configuration, which improved onboarding satisfaction and first-year employee retention.

3. Ensured accuracy, confidentiality, and adherence to internal policies and employment laws by maintaining and updating employee data in applicant tracking systems (ATS) and internal HRIS platforms.

4. Worked with the HR team on training development, diversity and inclusion, and employee engagement projects by assisting with session coordination, feedback collection, and departmental implementation support.

5. Helped employees understand their rights and ensured that HR policies were applied consistently in compliance with local labor laws by supporting benefits administration and policy compliance.