WENDY VU
Ottawa,ON
Summary
Meticulous and passionate student with strong organizational skills eager to secure entry-level position in accounting and finance. Skilled in working under pressure and adapting to new challenges to best achieve company goal.
Overview
9
9
years of professional experience
Work History
Dental Office Administrator
Dental Corp
09.2022 - Current
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Reduced patient wait times through efficient management of front desk and prioritization of tasks.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
Account Receivable Clerk
Dental Corp
08.2022 - Current
- Streamlined receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
Treatment Coordinator
Boutique Dental Toronto
01.2022 - 09.2022
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Performed in team leader capacity and organized all treatment and placement activities.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
Dental Nurse
Oasis Family Dental
05.2019 - 12.2021
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
- Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
- Contributed to positive patient experience with effective communication, empathy, and professionalism.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
Office Administrative Assistant
TUV Rheinland International Corp
01.2015 - 12.2015
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Developed strong relationships with suppliers, fostering a collaborative environment that resulted in improved service levels.
- Reduced order processing time for improved efficiency by streamlining documentation procedures.
Education
Honors Bachelor of Commerce - Accounting And Finance
University of Ottawa
Ottawa, ON04.2025
Associate of Science - Certified Dental Assistant
Cambrian College
Greater Sudbury, ON2019
Skills
- Customer Relations
- Database Management
- Office Administration
- Attention to Detail
- Critical Thinking
- Microsoft Office Suite
- Strategic planning
- Team leadership
Accomplishments
- Collaborated with team of University of Toronto in the development of Plastic Straw Free project.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Dental Office Administrator
Dental Corp
09.2022 - Current
Account Receivable Clerk
Dental Corp
08.2022 - Current
Treatment Coordinator
Boutique Dental Toronto
01.2022 - 09.2022
Dental Nurse
Oasis Family Dental
05.2019 - 12.2021
Office Administrative Assistant
TUV Rheinland International Corp
01.2015 - 12.2015
Honors Bachelor of Commerce - Accounting And Finance
University of Ottawa
Associate of Science - Certified Dental Assistant
Cambrian College
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