Wendy Solano
Edmonton,AB
Summary
Experienced retail management professional seeking an office position where strong organizational skills, attention to detail, and a proven track record in customer service can support team efficiency and business success. Known for a positive attitude, leadership abilities, and a commitment to going above and beyond to ensure customer satisfaction and smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Brand Ambassador
Suzy Shier
10.2021 - Current
- Assisted day-to-day operations of the store, including customer service, inventory management, sales reports, visual and staff scheduling.
- Engaged customers through social media platforms, promotional events and content to create a sense of community around the brand.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Managed efficient cash register operations.
Support Family Owned Business
Drywall and Taping
08.2019 - 04.2025
- Processed invoices, payments and bank deposits.
- Facilitated communication between all parties involved in meetings to ensure clarity and alignment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Flexible work ethic only when needed.
Server/Bartender
Earls Restaurant
03.2019 - 10.2021
- Took orders and served food/ beverages to patrons and immediately remedied issues.
- Handled payment transactions accurately while following company procedures.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed the bar area, prepared drinks, handled inventory, ensured regulation compliance, and maintained customer relationships.
Front Desk Associate
LA Fitness
01.2018 - 09.2020
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed front desk operations, ensuring efficient guest check-in and check-out.
- Provided information on class schedules, pricing plans, and available services.
- Conducted gym tours for prospective members, highlighting amenities and services.
Hair Salon Receptionist
Capilano Hair
07.2016 - 02.2018
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Processed payments for services rendered using cash register system.
- Tracked daily sales transactions and reported them to management on a weekly basis.
- Ensured that all salon supplies were stocked and ordered additional items when needed.
Education
High School Diploma -
Archbishop O'Leary High School
Edmonton, AB06-2017
Bachelor of Arts - Undergraduate
MacEwan University
Edmonton, ABSkills
- Highly skilled customer service
- Cash/POS handling and balancing
- Store operations
- Sales strategies
- Marketing and community engagement
- Microsoft office skills
- Strong verbal and written communication
- Attention to detail and accuracy
- Visual merchandising
- Friendly, approachable, and customer-focused
- Excellent interpersonal and communication skills
- Strong organizational abilities to handle multiple priorities
- Ability to maintain confidentiality and professionalism
- Bilingual (fluent in Spanish)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Affiliations
- Active in sports and fitness.
- Professional recording music artist.
- Artistic/creative abilities.
- Honors in academics.
- Marketing and creating promotional content.
- Community events engagements.
- Motivational speaker.
Certification
- Part owner on family business license (Rigo's Taping Services Ltd)
- Pro-serve
References
References available upon request.
Timeline
Assistant Store Manager/Brand Ambassador
Suzy Shier
10.2021 - Current
Support Family Owned Business
Drywall and Taping
08.2019 - 04.2025
Server/Bartender
Earls Restaurant
03.2019 - 10.2021
Front Desk Associate
LA Fitness
01.2018 - 09.2020
Hair Salon Receptionist
Capilano Hair
07.2016 - 02.2018
High School Diploma -
Archbishop O'Leary High School
Bachelor of Arts - Undergraduate
MacEwan University