Wendy Solano
Edmonton,AB
Summary
Dynamic leader with proven expertise in customer service management and sales strategies. Excelled in business development and visual merchandising, driving sales growth through effective marketing and exceptional interpersonal skills. Bilingual in English and Spanish, adept at fostering strong client relationships and contributing to business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Brand Ambassador
Suzy Shier
Edmonton, Alberta
10.2021 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Engaged customers through social media platforms to create a sense of community around the brand.
Family Owned Business
Drywall and Taping
Edmonton, Alberta
08.2019 - Current
- Processed invoices, payments and bank deposits.
- Facilitated communication between all parties involved in meetings to ensure clarity and alignment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Server/Bartender
Earls Restaurant
Edmonton, Alberta
03.2019 - 10.2021
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Handled payment transactions accurately while following company procedures.
- Monitored dining room for cleanliness and proper set-up at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed the bar area, prepared drinks, handled inventory, ensured regulation compliance, and maintained customer relationships.
Front Desk Associate
LA Fitness
Edmonton, Alberta
01.2018 - 09.2020
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed front desk operations, ensuring efficient guest check-in and check-out.
- Provided information on class schedules, pricing plans, and available services.
- Conducted gym tours for prospective members, highlighting amenities and services.
Hair Salon Receptionist
Capilano Hair
Edmonton, Alberta
07.2016 - 02.2018
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Processed payments for services rendered using cash register system.
- Tracked daily sales transactions and reported them to management on a weekly basis.
- Ensured that all salon supplies were stocked and ordered additional items when needed.
Education
High School Diploma -
Archbishop O'Leary High School
Edmonton, AB06-2017
Bachelor of Arts - Psychology
MacEwan University
Edmonton, ABSkills
- Customer service management
- Loss prevention and stock management
- Store operations
- Sales strategies
- Marketing and promotions
- Business development
- Sales growth
- Records management
- Visual merchandising
- Media relations
- Fluent In English and Spanish
- Project planning
Affiliations
- Active in sports and fitness.
- Professional music artist.
- Honors in academics.
- Marketing and creating promotional content.
Certification
- Part owner on family business license (Rigo's Taping Services Ltd)
References
References available upon request.
Timeline
Assistant Store Manager/Brand Ambassador
Suzy Shier
10.2021 - Current
Family Owned Business
Drywall and Taping
08.2019 - Current
Server/Bartender
Earls Restaurant
03.2019 - 10.2021
Front Desk Associate
LA Fitness
01.2018 - 09.2020
Hair Salon Receptionist
Capilano Hair
07.2016 - 02.2018
- Part owner on family business license (Rigo's Taping Services Ltd)
High School Diploma -
Archbishop O'Leary High School
Bachelor of Arts - Psychology
MacEwan University
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