Wendy Luo
Richmond Hill,ON
Summary
Detail-oriented professional with extensive experience in operations coordination and team leadership. Proven track record in managing schedules, handling administrative processes, and maintaining records to support daily business operations. Strong communication skills enhance efficiency, accuracy, and client satisfaction in fast-paced environments.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Assistant Store Manager
Starbucks
Vaughan
07.2025 - Current
- Coordinate daily store operations, including staff scheduling, task delegation, and workflow management for a team of 25 employees
- Monitor and analyze key performance metrics (sales, labor, customer satisfaction) and implement process improvements
- Maintain operational records, reports, and compliance documentation
- Act as Manager-on-Duty, ensuring smooth operations, resolving issues, and supporting staff and customers
- Ensure adherence to company policies, health & safety standards, and audit requirements
Shift Supervisor
Starbucks
Oak Ridges
11.2024 - 06.2025
- Supervised daily operations, ensuring efficient workflow and adherence to procedures
- Provided training, feedback, and performance support to team members
- Supported staff scheduling and shift coordination
- Managed cash handling, reconciliations, and financial accuracy
- Maintained operational logs and ensured compliance with company standards
Barista
Starbucks
Oak Ridges
05.2024 - 11.2024
- Delivered high-quality customer service while managing multiple orders and priorities
- Supported team operations during high-volume periods
- Handled cash transactions and maintained accurate records
- Assisted with opening/closing procedures and inventory tracking
Streamer and Social Media Influencer
Twitch, Twitter, Instagram
Toronto
04.2013 - Current
- Managed multiple social media accounts, maintaining consistent branding and communication
- Scheduled content, tracked engagement metrics, and optimized performance
- Coordinated collaborations, events, and communications with external partners
- Handled client/community inquiries and maintained organized communication channels
- Utilized digital tools for content planning, scheduling, and analytics
Private Piano Teacher
Toronto
01.2009 - 12.2015
- Developed structured lesson plans and tracked student progress to enhance learning outcomes
- Scheduled lessons, managed client communications, maintained student records to ensure smooth operations
- Coordinated billing and scheduling to streamline administrative processes
Education
Bachelor of Music - Piano Performance
University of Toronto
Toronto06-2013
Languages
- English, Native speaker
- Chinese (Cantonese), Native speaker
- Korean, Highly proficient
Skills
Administrative & Office Support
- Calendar and schedule management
- Data entry and record keeping
- Document preparation and organization
- Email and client communication
Operations Coordination
- Workflow management
- Process improvement
- Inventory and supply tracking
- Policy and procedure implementation
Customer & Client Service
- Professional communication
- Issue resolution
- Relationship management
Technical & Digital Skills
- Microsoft Office (Word, Excel, Outlook)
- Social media platforms & scheduling tools
- Data tracking and reporting tools
Languages
English
Native/ Bilingual
Cantonese
Native/ Bilingual
Korean
Professional
Certification
First Aid & CPR Certified
Timeline
Assistant Store Manager
Starbucks
07.2025 - Current
Shift Supervisor
Starbucks
11.2024 - 06.2025
Barista
Starbucks
05.2024 - 11.2024
Streamer and Social Media Influencer
Twitch, Twitter, Instagram
04.2013 - Current
Private Piano Teacher
01.2009 - 12.2015
Bachelor of Music - Piano Performance
University of Toronto