Jeanette Christensen
Shubenacadie East
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining a collaborative and engaged work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kent Building Supplies
08.2022 - 05.2025
- Managed Paint, Home Decor, Household, Furniture,Hardware, Garden Center, Seasonal and clearance department
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with merchant managers to facilitate timely orders and product needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed Front End efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store General Manager
Marks
06.2013 - 06.2022
- Reordered inventory when supplies dropped below predetermined levels.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Reitmans
09.2006 - 05.2013
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Hants East Rural High School
Milford, NS06.1995
Skills
- Shift Scheduling
- Store Merchandising
- Recruiting and Hiring
- Inventory Management
- Team Building and Leadership
- Multitasking and Organization
- Sales Strategies
- Decision Making
- Problem-solving
- Customer service and engagement
- Retail operations
Certification
- Leading Your Team Through Change, Prosci - April 2024
- Certificate of Completion - Management Developement Program - Kent -May 2024
- Leadership Fundamentals Program - Kent- Fall 2022
- Retail Customer Service Management and Coaching- Linked In - June 2022
- Leading with a Growth Mindset- Linked in- Aril 2022
Timeline
Assistant Store Manager
Kent Building Supplies
08.2022 - 05.2025
Store General Manager
Marks
06.2013 - 06.2022
Store Manager
Reitmans
09.2006 - 05.2013
High School Diploma -
Hants East Rural High School
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