Wendy Liegman
Lacombe,AB
Summary
Highly skilled, motivated and energetic Stylist Manager drives service and retail sales while delivering exceptional guest experiences. Recognized for professional cosmetology knowledge and creative techniques to meet sales and lead teams.
Overview
24
24
years of professional experience
Work History
Stylist Manager
Singleton
Sherwood Park, Alberta
09.1994 - 10.2016
- Managed daily operations of styling team to ensure efficient service delivery.
- Trained new stylists on company standards and customer service techniques.
- Oversaw inventory management and ordering of styling products and tools.
- Implemented training programs to enhance stylist skills and product knowledge.
- Coordinated team schedules to optimize workflow and customer appointments.
- Conducted performance evaluations and provided constructive feedback to staff.
- Facilitated team meetings to discuss goals, challenges, and operational improvements.
- Grew pipeline substantially through networking, referrals, and by attending events.
- Reviewed employee timecards regularly to ensure accuracy of hours worked per week.
- Monitored daily operations of the store, ensuring compliance with all safety regulations and procedures.
- Created weekly schedules for the staff, assigning tasks and managing workloads accordingly.
- Recruited and fully staffed salon with talented, motivated stylists, coordinating facility schedules to maximize usage and efficiency.
- Developed and implemented new styling techniques to improve customer satisfaction.
- Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
- Performed quality control checks on merchandise before it was put out on the sales floor.
- Maintained inventory levels by ordering supplies, restocking shelves, and tracking stock levels.
- Built and maintained strong clientele base by portraying professional image and presenting exceptional services.
- Enforced dress code policies among employees while upholding company standards at all times.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Server
Smilies
Sherwood Park, Alberta
03.1993 - 01.2013
- Assisted guests with menu selections and dietary needs.
- Took and processed food and drink orders promptly.
- Maintained cleanliness and organization of dining area.
- Handled cash transactions and processed payments efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
Education
Cosmetology - Hairstylist
Estelle Academy
Edmonton, AB11-1989
Skills
- Team management
- Employee training
- Inventory management
- Customer service
Timeline
Stylist Manager
Singleton
09.1994 - 10.2016
Server
Smilies
03.1993 - 01.2013
Cosmetology - Hairstylist
Estelle Academy