Summary
Overview
Work History
Education
Skills
Languages
Work experience
Timeline
Generic

Wendy Layne

Barrhead,AB

Summary

MISSION Statement

Newly retired looking for a part-time position in the Barrhead community in retail and customer service. I have much experience in customer service.


Dynamic professional with extensive experience at Catholic Social Services, excelling in high-pressure environments. Proven ability to enhance intake processes and maintain client confidentiality. Skilled in timely follow-up communication and active listening, fostering strong community relationships while ensuring efficient service delivery. Committed to continuous improvement and client satisfaction.

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

30
30
years of professional experience

Work History

Intake Worker

Catholic Social Services
12.1999 - 02.2025
  • Managed high-pressure situations effectively while working under tight deadlines during busy periods in the intake department, prioritizing tasks efficiently without compromising quality of service.
  • Actively participated in staff meetings and professional development opportunities, continuously seeking to enhance knowledge and skills related to intake work processes and best practices.
  • Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
  • Streamlined the intake process for increased efficiency by maintaining updated records and organized documentation.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Developed and maintained relationships with community organizations and agencies.
  • Provided support to social service clients in navigating available resources.
  • I worked for Catholic Social Services in many positions over the years which included Intake and Assessment, Team Leader for a youth Treatment Home, Halfway House for adults on parole, Foster and Kinship Care Programs as a support worker, Group Care Worker, and at a Safe House and Protective Safehouse for youth. The task and responsibilities for each role varied depending on the position.

Stocker and Packaging Bakery and Cheese Department

Caper Health Food Store
04.1995 - 09.1999
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Education

High School Diploma -

Queen Elizabeth
Surrey, BC
03-1988

Skills

  • Timely follow-up communication
  • reliable attendance
  • Independent and collaborative worker
  • Active listening for client needs

Languages

English
Professional Working

Work experience

Additional Work Experience

Save On Foods 10 yrs in the meat department cut, wrapping, displaying products, changing prices weekly, meeting customer needs

Capers Health Whole Foods 4 yrs see details above

Catholic Social Services 25 yrs see details above

The Family Centre 4 yrs working with children and youth in a specialized setting

Volunteer Delta Community Living Society 6 months working with an adult with cognitive and physical challenges.


Timeline

Intake Worker

Catholic Social Services
12.1999 - 02.2025

Stocker and Packaging Bakery and Cheese Department

Caper Health Food Store
04.1995 - 09.1999

High School Diploma -

Queen Elizabeth

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Wendy Layne