Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

WENDY ELSEY

Drayton Valley,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Resort Manager/Administrator

Parkbridge Lifestyle Communities Inc.
04.2016 - 10.2021
  • Ensuring seasonal customers have a safe and comfortable experience at the resort with prompt response to inquiries/complaints
  • Effective understanding and management of the resort infrastructure
  • Preparing yearly capital expenditure and operating budgets as well as monthly forecasting
  • Ensuring employee timekeeping and payroll activities are properly executed
  • Building a cohesive team through hiring, training, coaching, scheduling and daily supervision/management of admin and maintenance teams to ensure delivery of exceptional customer service
  • Includes training on 'Ceridian Dayforce' for employee time entry, and completion of mandatory Environment, Health and Safety Training
  • Prepared and conducted yearly employee performance appraisals
  • Working effectively with functional areas of Parkbridge – EH & S, HR, IT, Finance, etc
  • Supporting management and fully implementing policies and procedures
  • Maintaining a very high standard regarding confidential matters
  • Dealing with numerous contractors ranging from arborists, water/wastewater, waste disposal, vehicle and equipment maintenance and repair, electrical and plumbing, security, etc
  • Ensuring corporate and property Health and Safety standards and safe work environments are maintained to a very high standard and training staff accordingly
  • Data entry for creating work orders and preparing purchase orders on 'Workplace' by Great Plains, creating vendor files, invoicing, and ensuring all submissions to accounts payable are in an accurate and timely manner
  • Preparing and editing various forms, documents, and agreements and the resort monthly newsletter
  • Organized and maintained customer, vendor and staff filing systems
  • Achieved and maintained 100% occupancy at the resort for six seasons
  • Was honoured with the 2018 Property of the Year award.

Finance/Business Office Manager/RV Sales

Dyson Trailers & RV
  • Explanation and selling of extended warranties, life and disability insurance and protection packages for RV's and Cargo Trailers
  • Obtaining customer credit applications for prime and sub-prime financing
  • Ensuring the accuracy, printing, and submission of documents to lenders
  • Ensuring the proper handling of all customer information as per FOIP
  • Assumed involvement with the company in a sales role
  • Priced and ordered RV and cargo trailer stock
  • Dealt with warranty issues
  • Assisted in the parts department.
  • Researched and facilitated software integration to streamline accounting and financial processes.
  • Supported financial director with special projects and additional job duties.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Education

High School Diploma -

McNally Composite High School
Edmonton, AB

AMVIC Salesperson Registration and Certification -

AMVIC Training Institute
Edmonton, AB.
01.2023

Supervisory Health, Safety and Environmental Training -

In-House Safety Training
Collingwood, ON
01.2021

Supervisory Violence and Harassment Policy Training -

In-House Safety Training
Collingwood, ON
01.2021

Stony Plain Continuing Education – Excel Levels 1 – 4 -

Stony Plain Continuing Education
Stony Plain, AB
01.2005

Loss Prevention And Security Investigation (Honours Certificate) -

Norquest College
Edmonton, AB
07.1997

Travel And Tourism (Honours Diploma) -

Career College
Edmonton, AB
07.1989

Skills

  • Expense Management
  • Financial Reports
  • Guest Satisfaction
  • Development and Training
  • Event coordination
  • Team leadership
  • Staff training
  • Front Desk Operations
  • Teamwork and Leadership

Accomplishments

  • Supervised team of 6 staff members.

References

available upon request

Languages

English
Full Professional

Timeline

Resort Manager/Administrator

Parkbridge Lifestyle Communities Inc.
04.2016 - 10.2021

Finance/Business Office Manager/RV Sales

Dyson Trailers & RV

High School Diploma -

McNally Composite High School

AMVIC Salesperson Registration and Certification -

AMVIC Training Institute

Supervisory Health, Safety and Environmental Training -

In-House Safety Training

Supervisory Violence and Harassment Policy Training -

In-House Safety Training

Stony Plain Continuing Education – Excel Levels 1 – 4 -

Stony Plain Continuing Education

Loss Prevention And Security Investigation (Honours Certificate) -

Norquest College

Travel And Tourism (Honours Diploma) -

Career College
WENDY ELSEY