Wendy Duarte
St. Thomas,Canada
Summary
I am an energetic, dedicated individual with a high level of customer service ability. Capable of learning new skills quickly and adapt to the changing needs of the industry and its customers. I am seeking a position which allows me to apply my acquired strengths, while learning new skills that will assist in the success of your company.
Overview
27
27
years of professional experience
Work History
Customer Service
Trojan Technologies
09.2021 - Current
- Data entry
- Order Entries
- Customer calls inbound/outbound
- Email response inbound/outbound
- Warranty Claims
- Customer payments
- All inquiries regarding parts concerns
Parts/Counter Sales
Team Truck Centre-London
10.2020 - Current
- Customer Service
- Incoming/outgoing calls
- Part Look up
- Part Sales
- Invoicing
- Daily returns/PAR returns
- Inventory/cycle counts
- Assist with Baffinland Orders
Dispatch Supervisor
LKQ Corporation - London, ON
04.2019 - 10.2020
- Dispatch all drivers
- Confirm load reports and all trucks are loaded
- Report missing or damaged parts
- Shipping/Receiving
- Customer service
- Trainer of In touch mobile for all dispatched drivers
- Scan orders to yard/part pullers
- Close all manifests
- Import/export parts
- Fork truck certified
Hully Gully - London, ON
03.2012 - 10.2019
- Assist customers with parts orders
- Order stock for re-stock
- Assist customers with gear/motor clothes sizing
- Incoming/outgoing call
- Merchandising
- Invoicing
- Balancing cash sheets
- On line orders/email orders
- Customer service
Sales Representative (Full-time)
LKQ Corporation - London, ON
10.2016 - 04.2019
- Parts counter sales
- In/outbound calls
- Accounts receivable/bank deposit's
- Customer service
- Monitor customer pick up, salvage/aftermarket
- Open/close of front cash/balancing cash float
- Invoicing
- Parts and accessories consultant
Service Writer/Rental Department
Rocky's Harley Davidson - London, ON
10.2009 - 03.2012
- CUSTOMER SERVICE / SALES ASSOCIATE
- Booking appointments
- Write up of work orders
- Invoicing
- Warranty returns
- Booking rental reservations
- Invoicing rentals
- Reviewing rental bike
- Reviewing riding/passenger rules
- Helmet fitting
CUSTOMER SERVICE / SALES ASSOCIATE
04.2007 - 10.2009
- Retail sales / Merchandising
- Inventory Control
- Shipping/Receiving
- Invoicing
- Warranty returns
- Process on-line orders
Parts/Sales
Action Van and Truck World
04.2006 - 05.2008
- WORK ORDER DESK
- Specializing in Customizing Vehicles
- Customer Service
- Receiving
- Incoming and Outgoing calls
- Retail sales
- Invoicing
Manager
D & B Trailers
08.2004 - 04.2006
- Order Desk
- Booking all appointments
- Pick up /Deliver parts
- Customer service
- Accounts payable/receivable
- Power of Attorney/payroll
- Data entry/accounts payable
TD Canada Trust
04.2001 - 02.2004
- Batching invoices
- Filing
- Special Projects
- Train all new hires
- Pay USA invoices
- Pay CAN invoices
- Calculate totals on batched invoices
FILING SPECIALIST
Canada Trust - London Filing Centre
10.2000 - 04.2001
- Filing
- Data entry
- Document Retrieval
MAIL CLERK
Canada Trust
08.1999 - 08.2000
- Shipping / receiving
- Sort incoming /outgoing mail
- Send daily mail manifest to all branches
Skills
- Strong interpersonal and communication skills
- Ability to work both independently or as a team member
- Professional work ethics
- Organized
References
Available upon request
Skills Used
- Good customer service
- Friendly attitude
- Good product knowledge
- Great people skills
Accomplishments
- Good communication skills
- Ability to be a fast learner
- Ability to sell
Timeline
Customer Service
Trojan Technologies
09.2021 - Current
Parts/Counter Sales
Team Truck Centre-London
10.2020 - Current
Dispatch Supervisor
LKQ Corporation - London, ON
04.2019 - 10.2020
Sales Representative (Full-time)
LKQ Corporation - London, ON
10.2016 - 04.2019
Hully Gully - London, ON
03.2012 - 10.2019
Service Writer/Rental Department
Rocky's Harley Davidson - London, ON
10.2009 - 03.2012
CUSTOMER SERVICE / SALES ASSOCIATE
04.2007 - 10.2009
Parts/Sales
Action Van and Truck World
04.2006 - 05.2008
Manager
D & B Trailers
08.2004 - 04.2006
TD Canada Trust
04.2001 - 02.2004
FILING SPECIALIST
Canada Trust - London Filing Centre
10.2000 - 04.2001
MAIL CLERK
Canada Trust
08.1999 - 08.2000