INDU SHARMA
Langley,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
SR. Customer Service Representative
Walmart Canada
03.2019 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Mentored junior team members, contributing to their professional development and overall team success.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Walmart Canada
07.2016 - 02.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
H.R Manager SHARP WEB DEVELOPER LTD / MBA Lecturer
SRM GLOBAL (INDIA)
07.2013 - 02.2016
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Maintained open lines of communication with parents through conferences, email correspondence, and phone calls to provide ongoing updates on student progress.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
HR Coordinator
SHARP WEB DEVELOPER LTD (INDIA)
08.2012 - 07.2013
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
Accountant
AMBA ISPAT LTD (INDIA)
12.2009 - 07.2010
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
Education
MBA - Master of Business Administration
KURUKSHETRA UNIVERSITY
INDIA07.2012
One Year Computer Diploma for Accountant -
ICFE (India)
11.2009
Skills
- Good communication and persuasion skills
- Be able at work long hours
- Possess excellent interrelationship skills
- Positive attitude towards work and well organized
- Understanding Customer Needs , Database Management,
- Highly motivated and focused
- Fluently speaking and writing English, Punjabi and Hindi
- Strong Interpersonal Communication skills
- Time management abilities
Currentstatus
Walmart Canada, Customer Service Representative, 07/01/16
Trainingandinternship
- 6 weeks training in HCL Learning Division Mohali (India)
- 12 weeks’ French basic user level 1& 2 from Alliance Francaise le Corbusier Chandigarh (india)
References
Available on request
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
SR. Customer Service Representative
Walmart Canada
03.2019 - Current
Customer Service Representative
Walmart Canada
07.2016 - 02.2019
H.R Manager SHARP WEB DEVELOPER LTD / MBA Lecturer
SRM GLOBAL (INDIA)
07.2013 - 02.2016
HR Coordinator
SHARP WEB DEVELOPER LTD (INDIA)
08.2012 - 07.2013
Accountant
AMBA ISPAT LTD (INDIA)
12.2009 - 07.2010
MBA - Master of Business Administration
KURUKSHETRA UNIVERSITY
One Year Computer Diploma for Accountant -
ICFE (India)
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