WENDY BIDDLES
Summary
Adept at enhancing patient well-being and safety, my tenure at CBI Home Health Services honed my skills in emotional support and meal preparation. Demonstrated excellence in building trust-based relationships and ensuring patient comfort, I excel in compassionate care and efficient work planning, significantly improving client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Coordinator PSW Schedule
CBI Home Health Services
160 Traders Blvd #208 Mississauga On L4Z 3K7
05.2022 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
Client Intake Coordinator
CBI Home Health Services
160 Traders Blvd # 208 Mississauga On L4Z 3K7
04.2018 - Current
- Maintained strict confidentiality of sensitive client information.
- Established strong relationships with referral sources, enhancing collaboration between organizations to better serve clients.
- Maintained accurate and up-to-date client records.
- Completed data entry of legal documents into electronic filing systems.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
PSW
CBI Home Health Care Services
160 Traders Blvd #208 Mississauga Ont. L4Z 3K7
03.2005 - 04.2018
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
- Participated in ongoing professional development to stay current on best practices in the field of personal support work, ensuring the highest quality of care for all clients.
- Assisted patients with self-administered medications.
Education
PSW CERTIFICATE - Health Care Support Worker
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON02.2005
Skills
- Meal Preparation
- Emotional Support
- Behavior redirection
- Compassionate Care
- Dementia Care
- Palliative Care
- Professional boundaries
- Respectful and Compassionate
- Dependable and Responsible
- Hoyer Lifting Equipment
- Flexible schedule and availability
- Customer Service
- Relationship Building
- Work Planning and Prioritization
Accomplishments
- Achieved LEAD PSW by completing Mentoring, supporting coworkers with accuracy and efficiency.
- Achieved Hero In the Home Award received from OHAH through effectively helping with clients.
- Collaborated with team of 4 in the development of client scheduling.
Languages
English
Full Professional
Certification
- Adult CPR/AED certification – Perri-MED
Interests
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Horseback Riding
- Stand-up Paddle Boarding (SUP)
- Hiking
- Kayaking
- Reading
- Gardening
- DIY and Home Improvement
- I enjoy cooking for friends and family gatherings
- Stamps/
Timeline
Coordinator PSW Schedule
CBI Home Health Services
05.2022 - Current
Client Intake Coordinator
CBI Home Health Services
04.2018 - Current
PSW
CBI Home Health Care Services
03.2005 - 04.2018
PSW CERTIFICATE - Health Care Support Worker
Sheridan College Institute of Technology And Advanced Learning