Weizeng Guo

My responsibility was to connect orders from the customers at the front to with workers at the back.

• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Cultivated warm relationships with regular customers.
• Multi-task management

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.